Frank Hyundai

Great customer service! Thank you Frank Hyundai! I love my car! Thank again Frank Hyundai! Thank you Frank Hyundai! I love my car! Thank again Frank Hyundai! More

Poor customer service - 4th time bringing my car in for oil consumption test, - they told me it would be 48 hours to "figure out the problem" - four days later their "technician is on the phone" asking the oil consumption test, - they told me it would be 48 hours to "figure out the problem" - four days later their "technician is on the phone" asking the factory what the next step should be. Really? You've had my car for four days and you're just now calling to figure out what the next step is? So my vehicle is the only one that has come in to your dealership with this issues? The communication from this dealership is extremely poor. I've had to call several times for a status update. I agree with another comment that this has to be the Worst Service Department in the County of San Diego. More

I purchased my 2018 hyundai elantra from this location. I experienced every possible nightmare after signing their financing papers. They criminally put in products, I didn't ask for. Example they put in a t experienced every possible nightmare after signing their financing papers. They criminally put in products, I didn't ask for. Example they put in a tint package as part of the financing that wasn't approved by me. They didn't even mention it. After a week they called me, to come back to sign a new financing contract. Clear Bait and Switch. The contract was even less favorable, a higher interest rate than previously agreed on. I had already turned in my leased vehicle so I was kinda screwed. I was doing rideshare at the time so I needed the car for income. I later found the vehicle doors were rusted on the bottom corners and they used some cosmetic tape to conceal the damage. My car was recently totaled and my insurance covered the the value of the car. However I still owed some money. I purchased gap insurance through these criminals. Keep in mind my financing was done with my income from rideshare. The company they used to finance me was favorable to rideshare drivers. The whole transaction was centered around me using the vehicle for rideshare. They were upselling products based on that fact. They sold me on their oil change package which made sense to me. They told me to me buy gap insurance especially because I was doing rideshare. To protect myself since I was more at risk because I was driving a lot more than the average person. Fast forward to now. The gap insurance they sold me doesn't cover the car because the car is being used for rideshare. So these criminals sold a product that's completely useless and they knew it! I have called them many times to deal with the situation they don't answer my calls anymore. I wouldn't recommend any dealership with "Frank" associated with it. More

Discriminatory practice of requiring SSN for a sale of a new vehicle. I offered to pay by Federal wire or other method of their choice. They REQUIRED my SSN on file because it was “their policy”. There w new vehicle. I offered to pay by Federal wire or other method of their choice. They REQUIRED my SSN on file because it was “their policy”. There was no credit line being extended on this deal, and no trade-in. They would have my DL details for their file There are many people living in the USA who may not have a SSN or who may not want to provide their SSN to a stranger when not required for a legal business purpose. BEWARE OF THIS DISCRIMINATORY PRACTICE More

They are only nice and helpful before you sign the deal. We got awful treatment after we paid for the car. Suddenly they were very angry and rude talking to us, including hanging up the phone on us. Had to We got awful treatment after we paid for the car. Suddenly they were very angry and rude talking to us, including hanging up the phone on us. Had to drive there several more times to get the second key for the car that they lost, bring additional documents they forgot to ask for the first time, and all the times being treated like crap. Would not go there again no matter the deals they are offering. More

STILL THE ABSOLUTE WORST SERVICE DEPARTMENT. It’s been almost half a year and I haven’t had an update on my vehicle that’s being “repaired”. Like I haven’t called purposely because i’m trying to see how l almost half a year and I haven’t had an update on my vehicle that’s being “repaired”. Like I haven’t called purposely because i’m trying to see how long they would go without at least updating me or letting me know some sort of update, like hey we are having trouble with (X), but no, they just kind of have my car there I hope and well haven’t bothered to wonder if i’d wonder about my car. I called today after almost half a year and they said they would get me an update later. Nope, Caitlyn definitely didn’t update me or call. More

SALESMAN NOT KNOWLEDGEABLE, NO FOLLOW THRU I came into Frank Hyundai dealership looking to either buy a Hyundai or Honda. I was pleasantly impressed with Hyundai, not so with Frank Hyundai. I came into Frank Hyundai dealership looking to either buy a Hyundai or Honda. I was pleasantly impressed with Hyundai, not so with Frank Hyundai. I knew much more about the car than the salesman. HE admitted that he had only worked there for two months, so did not know everything about the car - but he wasn't even close knowing the HP of the Santa Fe (around 300 he stated). Many answers were this far off, or simply vague, but to give him some credit he did get some of the details correct. None of my questions were difficult (all information is on the website) so he should know everything on the website on every car in two months! Come on! I also brought in a voucher to get a $25 gift card for test driving a car. That was not the reason I actually came in.... But the salesman could not deliver. He had me text a number, and they would send me the card. Then when that did not work, he asked me to call one of their offices, no one returned my call. I followed up with him and he said he would get back to me. Never did. Today he checked in to ask where I was with my purchasing process - and now can't remember any details of the gift card. Of course not, he can't remember details about the cars - how can he possible remember who I am (from a month ago) nor details about my visit.... Well, perhaps enough to say 'I had fun on our test drive". After not recalling my details on the gift card, he invited me to call Traci and she would take care of the card. Well, if he can't take care of this issue, how can I every trust Frank Hyundai to take care of me and my car in the future? More

Great experience, no hassles We recently purchased a Hyundai Palisade Limited from Patricia Esqueda at Frank Hyundai. She was very friendly and offered us a fair price on the hard We recently purchased a Hyundai Palisade Limited from Patricia Esqueda at Frank Hyundai. She was very friendly and offered us a fair price on the hard to find SUV, below sticker pricing. She made the transaction very easy and didn't try to force a bunch of stuff on us we didn't want. She showed us the features of the car and helped us setup the account and car technology before we left. It was a pleasure working with her. We did find the back shade was not included, but Patricia quickly ordered one for us at no cost. We were at another dealership that same day who marked up the SUV $5K over sticker and forced added things like $1k sealant! We walked away from that dealer and luckily found Frank Hyundai. Thank you For a great experience! More

Purchased my 2020 Hyundai palisade in august of 2019. Upon walking into the car dealership, my husband and i were the only customers of color. No one came to help us or check what we needed for at least Upon walking into the car dealership, my husband and i were the only customers of color. No one came to help us or check what we needed for at least 30 min. Plenty reps were available but too busy helping those that came and didn’t look like us. I had an appointment but they didn’t come to work. I was assigned an internet rep who’d been there over 6 months and never sold a car, likely cause they assumed we wouldn’t purchase. Rep could barely tell me anything about my car or tell me important details about the veh I’d need after purchase like how to let my seats down or open gas tank or that my purchase included warranty/roadside..found that out on my own. They tried to force me to do in house financing with higher APR than my CU that i already told them i knew i was going with. After my purchase i found out i got a “protective coating” that was basically a scam and the next week i wanted it cancelled i never got it applied and it was over $700 in my loan! They refused to work with my schedule to apply it or remove the service from my contract and the service during the time was insulting from the agents there. I was lied to saying if you don’t want it we’ll refund you then they’d say they never said that. Fast forward to my first routine service, due to my complaints at purchase manager said my first routine service would be free. I called to schedule it only to find out that manager never put that in my contract and since i couldn’t remember his name i was told “that’s not our problem it’s not in your contact, we aren’t giving you anything free.” And hung up in my face. I was demeaned and outright disrespected by this company, and harassed by my sales rep for over 2 months saying i MUST fill out a 5 star review for him as part of my sale and that it’s required that i do it..i know that gets him extra pay so i did not as my experience was NOT even 1 star experience! I want a refund for the protective coating that we never received and i want my promised oil change. It makes me extremely uncomfortable as a service member who is barely home that if my wife has issues with her vehicle she can’t take it to the place of purchase for service because they yell at her, they demean her, they disrespect her, and they hang up in her face. A purchase so big should not seem like crabs in a bucket to this company and we do not feel like valued customers at all. We highly regret the purchase at the location and $700+ financed into a loan accruing interest on something we couldn’t even receive is absurd More

No Hassles I came to the dealership knowing what I wanted. Mark met me as I approached the front door of the dealership. He was incredibly informative and answ I came to the dealership knowing what I wanted. Mark met me as I approached the front door of the dealership. He was incredibly informative and answered the remaining questions that I had, and offered me a test drive to so I could see how the car handled. The exact specification of the car I wanted was not at the dealership, but Mark worked hard to search for what I wanted and found a vehicle that was as close as possible to what I wanted. Mark was professional and upfront negotiating for the car, and he helped us to confirm rebates and manufacturer discounts. Overall it was a very pleasant working with Mark and purchasing a new car. We were in and out within a few hours. I would highly recommend anyone considering purchasing a Hyundai to see Mark at Frank Hyundai. More