Frank Hyundai

Service appointment for 90000 miles maintenance Jose as always was very courteous and attentive upon my arrival. The required maintenance was completed with in the time frame as promised. He searc Jose as always was very courteous and attentive upon my arrival. The required maintenance was completed with in the time frame as promised. He searched and gave me the $ discount l’m qualified for. Got a free car wash,too. Can’t complain. Jose Is the man! More

sub-par experience buying new car at Frank Hyundai From the getgo things did not start well at Frank Hyundai, but I was giving the dealership the benefit of doubt since it was early that morning. I ha From the getgo things did not start well at Frank Hyundai, but I was giving the dealership the benefit of doubt since it was early that morning. I had a appt with Ruby and was told that she would be in the office in about 2 minutes the day I arrived. She never showed up nor did I receive a phone call saying that she was off that day. Anyhow, her assistant Louis took over and showed us the available inventory. We wanted to test drive the 2018 Elentra and they could not find the keys to the car we wanted so we tested another car. After some negotiations we agreed on the terms on a 2018 Elantra color white. The process lasted 4 hours and afterwards we sped off with our new car. While on the freeway I received a call that they forgot to place the registration sticker on the window. I drove back and Louis placed the sticker. The next day I received a call from Alex the sales manager requesting that I text him the VIN on my new car. Turns out that the paperwork we signed had the wrong VIN number and not the one on my new car. This is a quality control issue that was overlooked and in my opinion should not happen because this type of transaction is what they do on a daily basis. At first they wanted me to drive to National City from Oceanside and finally they contacted me and made arrangements to have the paperwork resigned at my home. Overall, I give their customer service a very low score. I am happy with my new car, but I will most likely not return to purchase another vehicle at Frank Hyundai nor recommend that dealer to my friends, family or colleagues. More

Very helpful and fast. The service was great there and very helpful. Our sales person Christa helped us find the car we were looking for and got us a great rate. It was on The service was great there and very helpful. Our sales person Christa helped us find the car we were looking for and got us a great rate. It was one of the fastest car purchases I've gone through which was a huge plus since we had our kids with us. More

My Customer Experience Keeps Getting Better I was fortunate to be greeted by Mark Moore. He remembered me from nearly three years ago in negotiating my current lease. The result ? Another Hy I was fortunate to be greeted by Mark Moore. He remembered me from nearly three years ago in negotiating my current lease. The result ? Another Hyundai lease. More

Everyone is so helpful!! Great service! Thank you Ruby and Omar for all of your help and patience ! Made leasing a car a breeze! Will be recommending Frank Hyundai to everyone Great service! Thank you Ruby and Omar for all of your help and patience ! Made leasing a car a breeze! Will be recommending Frank Hyundai to everyone! More

Service on Car The service advisor,Chris Nguy is always condescending and rude. I have used this service center for 10 years. Prefer never to have him because he rol The service advisor,Chris Nguy is always condescending and rude. I have used this service center for 10 years. Prefer never to have him because he rolls his eyes, cuts yiu off and is so condescending especially to women. Would recommend not having him in any customer service area. The car wasn’t washed as expected. Had to contact the service center to see when my car would be ready. Overall service, friendliness, and customer service has declined in the past four years. More

Great place to buy a car I am so glad that I have chose this dealership to lease my car... such a great and excellent customer services , professional and friendly staff I hav I am so glad that I have chose this dealership to lease my car... such a great and excellent customer services , professional and friendly staff I have ever seen ...it was great decision I have made to get my car from Frank Hyundai. More

Stress free buying experience. Angel Marquez was great at helping us look through the selection of low miles used cars. We test drove two cars and brought home a Jeep. Angel Marquez was great at helping us look through the selection of low miles used cars. We test drove two cars and brought home a Jeep. More

Excellent and courteous service. The entire process was probably my best-ever when purchasing a new vehicle. Both Angie and Omar were informative, kind, and very courteous. Also Tim a The entire process was probably my best-ever when purchasing a new vehicle. Both Angie and Omar were informative, kind, and very courteous. Also Tim also made the paperwork signing process a breeze. Highly recommend to anyone. More

Hyundai was patient with me . I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Mark and manager A I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Mark and manager Alex took the time to give me all of my options even when I was indecisive and they where never pushy. I ended up getting a brand new car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Frank Hyundai. Thanks again Frank Hyundai! More