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Frank Fletcher Toyota
Joplin, MO
104 Reviews
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Showing 104 reviews
May 26, 2016
Dan was awesome! no pressure - lots of knowledge. He was very friendly, had everything ready and helped set up as much as he could before the car purchase. no pressure - lots of knowledge. He was very friendly, had everything ready and helped set up as much as he could before the car purchase. More
by vbbreshears
Employees Worked With
Dan Clark
May 13, 2016
Dan Clark Dan goes above and beyond to help and makes a customer feel like family. While Dan was doing paperwork for the sale I was watching other salesmen on t Dan goes above and beyond to help and makes a customer feel like family. While Dan was doing paperwork for the sale I was watching other salesmen on the floor and none of them show the level of caring or commitment to their customer. Dan is truly the best salesman in that building. More
by Dirk Carey
Employees Worked With
Dan Clark
April 16, 2016
Dan made it happen! Dan the car man found the exact vehicle I wanted and got it to their lot quickly. Would recommend him to anyone looking to buy a new car - but especia Dan the car man found the exact vehicle I wanted and got it to their lot quickly. Would recommend him to anyone looking to buy a new car - but especially to those who are picky about the options on their vehicle! More
by jp
Employees Worked With
Dan Clark
April 10, 2016
New Tundra Our 3rd purchase from Shane. He always goes the extra distance and makes us feel important. There's a new Tundra in the drive instead of a Silverado b Our 3rd purchase from Shane. He always goes the extra distance and makes us feel important. There's a new Tundra in the drive instead of a Silverado because of the personal attention he always gives. Thanks again! More
by Rvguy
Employees Worked With
Shane Werberger
December 03, 2015
Dan made it work for us! Dan was as patient as Job as we worked under certain budget restrictions.Pplus all the staff was equally as kind. Thanks Dan I would buy w/ yo Dan was as patient as Job as we worked under certain budget restrictions.Pplus all the staff was equally as kind. Thanks Dan I would buy w/ you guys 10 out of 10 times Carl More
by carllee
Employees Worked With
Dan Clark
November 05, 2015
Disappointed On August 5, 2015 my wife and I drove 120 miles roundtrip to Fletcher Scion in Joplin and purchased a 2015 Scion xB. We currently own both a 2012 S On August 5, 2015 my wife and I drove 120 miles roundtrip to Fletcher Scion in Joplin and purchased a 2015 Scion xB. We currently own both a 2012 Scion xB and a 2012 iQ. Our experience in Springfield had not been a good one and we had heard only great things about Fletcher and the “Fletcher Pledge” so made the drive. The experience with our salesperson was fine. Problems occurred with the questionable method the finance person presented the contract and extended warranty options. Upon our refusal of the extended warranty options the “Fletcher Pledge” disappeared. The following day a conversation with the General Manager was held. He defended the actions of the finance person so I ended the pointless conversation. Upon receiving a follow-up email from him encouraging me to complete the Corporate Survey I emailed him a detailed reminder of our poor experience and conversation. His follow-up email to me was a “dismissal” in which he revised the content of our conversation and implied I was a liar. I gathered all information and sent a packet to Frank Fletcher to allow him input. He would not respond so I contacted Corporate for advice. They gave me a complaint number and said I would be contacted. I received a call from Chris Fletcher who said the GM relayed to him he needed to call. The call was obviously a forced apology. Corporate called me and was surprised all I got was the forced apology. In order to insure I would continue to endorse the Scion brand, Corporate gave me a financial incentive; therefore, I do endorse the Scion brand, but would never recommend Fletcher Toyota. The above are just the basic facts of our experience. There were many other negative issues involving this transaction but I will not bore the reader with those. Considering all the five star ratings it appears that we must be hard to please. That is not true. It was our intent with the 120 mile drive to have a five star experience, but it simply was not to be. We have never, to this day, been genuinely thanked for the purchase. More
by scion1320
Employees Worked With
Jim Adams
October 19, 2015
Dan Found My Truck! I contacted Dan with the details on what kind of truck I was looking for and he found me the exact vehicle I was looking for and had it built and ship I contacted Dan with the details on what kind of truck I was looking for and he found me the exact vehicle I was looking for and had it built and shipped to the dealership for me. I couldn't have picked someone better to help me find my first new purchase. More
by NewTacoma
Employees Worked With
Dan Clark
October 19, 2015
Dan got me into a new car quickly I was in an auto accident and needed a new vehicle quickly. Dan was able to help me get into the new car quickly and within my price range. He even I was in an auto accident and needed a new vehicle quickly. Dan was able to help me get into the new car quickly and within my price range. He even stayed open late on a Saturday night to complete the deal and get me into the vehicle. Thanks Dan and the rest of the staff at Fletcher More
by retired
Employees Worked With
Dan Clark
September 15, 2015
Dan got the car I wanted! I found a car at another dealership and told Dan about it. He got the exact car for me !! Awesome Thanks Dan a great drive to Joplin. Will not buy any I found a car at another dealership and told Dan about it. He got the exact car for me !! Awesome Thanks Dan a great drive to Joplin. Will not buy anything from Springfield dealerships More
by dave10425
Employees Worked With
Dan Clark
July 15, 2015
Purchase of our van We received great service all around. Sales, insurance, and even the finance part. Everyone was helpful and went above and beyond! There would be n We received great service all around. Sales, insurance, and even the finance part. Everyone was helpful and went above and beyond! There would be nothing that we could change. Even the follow up call,from Dan, the day after we bought the van to see if we had run into any questions concerning our van! More
by Mom24reds
Employees Worked With
Dan Clark
