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Frank Fletcher Superstore
Joplin, MO
760 Reviews
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760 Reviews of Frank Fletcher Superstore
February 15, 2012
Went in to get a four wheel drive truck. Was pretty set in what I was looking for. They had one which matched everything i was needing. Steve and Shane both worked with me and my wife in a professional and in what I was looking for. They had one which matched everything i was needing. Steve and Shane both worked with me and my wife in a professional and courteous manner. We walked away very satisfied with our purchase and the service we received. We immediatly recommended these guys to a couple we are friends with and as a result they now have a new truck from fletcher. Thanks guys. Dustin and Jennifer Richards More
by Soonerfan412
Employees Worked With
Steve Crook
February 11, 2012
My husband and I bought a 2007 Dodge Grand Caravan at Frank Fletchers from Dave Otto. We were given a respectable price for the vehicle and treated with so much kindness! We will definetly be giving our Frank Fletchers from Dave Otto. We were given a respectable price for the vehicle and treated with so much kindness! We will definetly be giving our referal to friends and family who are looking to buy a vehicle. Dave Otto was a very excellent salesman! More
by jwells1984
Employees Worked With
Dave Otto
February 10, 2012
Tyrone was very pleasant. I went in to look I have been wanting a Santa Fe for several years and never thought I would actually be able to purchase one. Tyrone worked hard and was able to get me in a bran wanting a Santa Fe for several years and never thought I would actually be able to purchase one. Tyrone worked hard and was able to get me in a brand new one. I also thought I would never own a brand new vehicle. I do not even live here Missouri and the guys were still able to help me out. More
by Loa23
Employees Worked With
Tyrone
February 05, 2012
Found a used truck online after a lot of searching and it was almost 2 hours away. Worked with Dave via phone and email and felt comfortable enough to make the trip. Dave was friendly and was not pushy at al was almost 2 hours away. Worked with Dave via phone and email and felt comfortable enough to make the trip. Dave was friendly and was not pushy at all which I appreciated as I will go out of my way to buy off a salesman that isn't pushy. On top of having a good salesman, I got a good deal on the truck I purchased and was treated fair on my trade. I would recommened the dealer and salesman to anyone I know. Clint More
by Clint R
Employees Worked With
Dave Ott
January 08, 2012
We are truly happy with the new Journey we bought We are truly happy with the new Journey we bought yesterday. Terry went out of his way to get the best deal he could. Thanks for a great day. A post We are truly happy with the new Journey we bought yesterday. Terry went out of his way to get the best deal he could. Thanks for a great day. A postive experience for a change. That was nice. We'd recommend Terry Way to anybody... And Fletcher Dodge in Joplin... More
by whywhy52
Employees Worked With
Terry Way
November 30, 2011
With what I think to be a horrible winter approaching, my wife and I went to look at new/used Dodge 4x4s. We found a truck, a very nice 2011 Ram 1500 Quad Cab 4x4. This was actually a used vehicle, and had 2 wife and I went to look at new/used Dodge 4x4s. We found a truck, a very nice 2011 Ram 1500 Quad Cab 4x4. This was actually a used vehicle, and had 20,000 miles on it. At first, the salesman was friendly and helpful, until we ran my credit. I have no credit score, and they told me I needed a co-signer. This was not a problem, and the next day, my co-signer and my wife went to the lot to see what kind of deal could be made. We had 2 vehicles to use for trade-ins, so we felt sure we would drive the new truck home that day. While they waited for me to get off work, the lot ran my co-signer's credit. They also looked at the 2 cars we wished to trade in. Then they just sat and waited. My co-signer and my wife tried to see what the trade in allowances would be for our 2 cars, so they could see what amount would need financed. Gordon refused to give any numbers for the trades, and continued to run credit for the full sticker price. He would not negotiate at all. During the next 2 hours, until I got off work, he refused to speak with them or make any kind of deal. Neither Gordon or the dealership offered them any coffee, or a soda, or anything else. My co-signer said they needed to deal with her, as she was co-signing the loan. Another refusal. In frustration, my co-signer made an offer of $15,000 cash, plus our 2 cars for the truck. Gordon flatly said NO. The offer was then upped to $16,000 cash, plus the 2 trades. Another NO. No manager was consulted, to see if this was even possible. I believe this would have been a very fair deal for a $23,000 vehicle, since the trades we had were worth at least $7,000. With the second no, my co-signer got upset and left. I arrived a few minutes later, and discovered what had happened. My wife and I left, and decided to look elsewhere for a vehicle. A few days later, we found another truck and made a deal on it, so we do have our 4 wheel drive for winter. With the discourteous and unprofessional manner in which Fletcher dealt with my family, I doubt I will ever go back. I also would discourage others who are considering this lot from buying from them. More
by HemiDodge
Employees Worked With
Gordon
November 13, 2011
Jeremy was very friendly and helpful, as were all the people that I had any contact with. It didn't take very long for us to work out a deal that both parties were happy with. I think it's a very good pl people that I had any contact with. It didn't take very long for us to work out a deal that both parties were happy with. I think it's a very good place to do business and I will go back when I need a new car. More
by miltoncollins
Employees Worked With
Jeremy Williams
September 15, 2011
I worked with Josh Kirby and Mike Byrne on resolving an issue that we originally had due to a misunderstanding about the purchase of a new Dodge Nitro. They worked with me and we were able to reach a deal issue that we originally had due to a misunderstanding about the purchase of a new Dodge Nitro. They worked with me and we were able to reach a deal that everybody could agree to. After some initial frustration we worked it out professionally and at the end of the day everybody was happy. They expressed that they were sorry about the misunderstanding and I felt that they did all that they could in order to make up for it in the end. I was pleased that they took care of everything and got us on our way with our new Nitro. I very much appreciate Josh and Mike's hard work and their determination to get the deal worked out. I know that at times they may have been a little frustrated with me, but they still took the time to explain everything to me and were with me from start to finish. Fletcher Dodge in Joplin, MO was able to again earn my business and I'm sure we will do business again in the future when the need arrives. Thanks Josh and Mike! More
by Car_Buyer_Missouri
Employees Worked With
Mike Byrne and Josh Kirby
August 23, 2011
wow I have never worked with someone who worked so hard to get me a great value for a car, I have told all my friends about this store and how much they care! to get me a great value for a car, I have told all my friends about this store and how much they care! More
by jerimytimi
Employees Worked With
JFK
