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Frank Fletcher Ford Lincoln
Joplin, MO
74 Reviews
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Showing 74 reviews
August 23, 2012
We have purchased three vehicles from Fletcher Ford (one for myself and one for each of my children), Two of those being from Shane. He goes above and beyond in every aspect of customer service as does ever for myself and one for each of my children), Two of those being from Shane. He goes above and beyond in every aspect of customer service as does everyone there . There is not an overwhelming feeling of pressure when purchasing a vehicle from Fletcher Ford and I have seen first hand how they try very hard to work with the customer to meet the customers needs and expectations. Fletcher Ford will be my first stop when shopping for any future vehicles and Shane will be the salesman of choice. More
by tammy.ray.58
Employees Worked With
shane merrill
August 14, 2012
This is my second time using this dealership and it has always been a pleasant experience (as pleasant as buying a car can be anyway). Sales staff is very friendly and easy to deal with. always been a pleasant experience (as pleasant as buying a car can be anyway). Sales staff is very friendly and easy to deal with. More
by caitlinbratton
Employees Worked With
Shane Merrill
August 10, 2012
Had a very pleasant car buying experience. Their customer service was exceptional. Will definitely be back in the future and intend to refer family, friends and so-workers as well. customer service was exceptional. Will definitely be back in the future and intend to refer family, friends and so-workers as well. More
by Marvetta Cunningham
Employees Worked With
Shane Merrill
June 18, 2012
Mr. Johnson tried to get me to trade in my 2010 Ford truck for a different vehicle. He said we could "trade straight across" for either a 2010 Lincoln MKZ or maybe a 2012 Nissan Altima. I left the dea truck for a different vehicle. He said we could "trade straight across" for either a 2010 Lincoln MKZ or maybe a 2012 Nissan Altima. I left the dealership without buying because I wanted to check out what NADA said the vehicles were worth. Come to find out the MKZ was worth about 20575 to 22300. The Nissan Altima was worth 24840. My truck was worth 26725 to 28150. When I confronted Mr. Johnson with these facts, he stated my truck might be worth 26000 and I should trade for a 2011 F150 crew 4wd for 28000. I told him I did not appreciate the fact he knew that the vehicles he was trying to get me to trade for were worth FAR LESS than my truck and that I felt cheated. He stated that "it is my policy to deal with integrity." I am not sure how cheating people out of thousands of dollars is integrity? I asked for him to have his supervisor call me so I could discuss my situation and no supervisor ever called. I have given this dealership this rating because of the poor salesmanship and integrity that was demonstrated by R. Johnson. More
by douglasosborne1
Employees Worked With
R. Johnson
June 07, 2012
great people shane was very up to date on my truck very nice man i tell everybody to see him tom was also very nice loved doing busness with them nice man i tell everybody to see him tom was also very nice loved doing busness with them More
by gredfern1
Employees Worked With
shane merrell tom walters
May 12, 2012
Outstanding dealership. I was able to come to terms on the vehicle I wanted before I visited the dealership. We both received a fair and equitable price for my truck and trade in vehicle. I spent a total the vehicle I wanted before I visited the dealership. We both received a fair and equitable price for my truck and trade in vehicle. I spent a total of 50 minutes in the dealership signing for and picking up my new Ford F150. This is an outstanding way to buy a new vehicle. I have spent as much as 7 hrs before. More
by bhutch9910
Employees Worked With
Chandler Fairchild, Charles Crawford Jr.
March 23, 2012
We had a very enjoyable experience! This was our first new vehicle purchase and Mike made it very easy for us, without pressuring us. Fletcher Ford had plenty of choices for us to look at and we had no tr new vehicle purchase and Mike made it very easy for us, without pressuring us. Fletcher Ford had plenty of choices for us to look at and we had no trouble finding just what we were looking for! More
by wizardofks
Employees Worked With
Mike Ford
December 21, 2011
Absolutely great! I came in to look at a truck, the sales staff was friendly and helpful, not pushy, and there was no haggling on price and payment. They did it right the first time! Fletcher Ford of sales staff was friendly and helpful, not pushy, and there was no haggling on price and payment. They did it right the first time! Fletcher Ford of Joplin has definitely earned my business! More
by PowerStroke81
Employees Worked With
Crissy Richardson
December 02, 2011
I couldnt have ask for anyone better than Krissy & Crystal. They are the best. They were very helpful with what my wife & I were looking for. Crystal. They are the best. They were very helpful with what my wife & I were looking for. More
by Jeffy105
Employees Worked With
Crystal and Krissy
November 19, 2011
We had a wonderful experience with our car deal. R.C. was wonderful to work with. He was there to answer all our questions without making us feel pressured or being pushy. We have been very pleased wit was wonderful to work with. He was there to answer all our questions without making us feel pressured or being pushy. We have been very pleased with our new Ford Escape. When it is time to purchase our next car, we will definitely be back! More
by pkwhite64
Employees Worked With
Arvine "R.C." Caldwell
