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Frank Fletcher Ford Lincoln
Joplin, MO
73 Reviews
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Showing 73 reviews
December 22, 2015
Thank you!! After hitting a deer and totaling my vehicle I started the task of shopping for a new vehicle. It's not the shopping that's been a pain in the past it After hitting a deer and totaling my vehicle I started the task of shopping for a new vehicle. It's not the shopping that's been a pain in the past it's the getting the vehicle I want for a fair price. Pete Santana with Fletcher Ford made the buying and financing such an easy process. I felt like Pete not only listened but found the vehicle I wanted. Then with his boss Clint gave me a fair price without hassle so I could spend my time off with family instead of sitting in a dealership feeling drained at the end of the process. I would recommend Pete as a salesperson and Fletcher for anyone looking to buy. More
by Escape2015
Employees Worked With
Pete Santana, Clint
Helpful January 29, 2013
First I want to say that I just stumbled upon this website and if I would have known about it I would have complained about Fletcher Ford earlier! In 2012 I bought a 2011 Ford Fusion, trading in my website and if I would have known about it I would have complained about Fletcher Ford earlier! In 2012 I bought a 2011 Ford Fusion, trading in my 2007 Ford Fusion. I bought this vehicle off the back lot as it was just traded in, that was fine I understand completely why it wasn't cleaned and service before I looked at it. The next day I came back to test drive it and it was not done being cleaned so I had to wait (thus begins the day of waiting). When it was detailed I took it for a spin and decided it would suit my needs. Meanwhile my friend decided she wanted a 2011 Ford F150 that was on the lot. So together we bout approx. $55,000 worth of vehicles that day. Were we appreciated for our purchase? NO! Ford absolutely sold us JUNK that we are stuck with for 4 years!! Since my car was purchased on a Saturday on Sunday I discovered they did not service the car before I recieved it. We were literally waiting all day from 10am to 8pm for just my purchase! I think they could have serviced it while we were waiting. So I was inconvienced by having to take it in and wait for it to get serviced but none the less I got it serviced. I just sent off my first payment so I had the car approx one month and it broke down on the side of the road!!! Seriously??? My old car NEVER had ANY problems the 2 years I owned it. I had it towed in because it was still under warranty and one of the service people called me the next day and said that it was ready to pick up. I asked what was wrong with it and they said nothing. I said how is it nothing if it was inoperable when I had it towed in? He said that he didn't know but it didn't do anything with the mechanic when he drove it so they can't fix anything. My grandfather ended up calling Ford Motor Company who in turn call Fletcher and magically they found the problem and fixed it. Crazy huh? Present day, I have been hearing this squeeling in my car and called in and talk to Mark and he said that there may or may not be a $50 diagnostic fee. If I forked out the money for a bumper to bumper warranty that I was assured would not have any pocket expense for me then why would I possibly have to pay a $50 fee? Because whatever is wrong with it may not be covered by the warranty. ITS BUMPER TO BUMPER!!!!! I understand that wear and tear will not be covered but pulleys? Yes they are covered I feel that they are just trying to milk more money out of me so I will drive it til I have to have it towed in again. Its bumper to bumper right? I will probably have to put in another call to Ford again to get them to get off their lazy tails and actually do their jobs! Oh, and the 2011 Ford F150 that I mentioned earlier.....It squeeks everytime you hit a bump and doesn't sound like a 2011 more like a 1991. I will NEVER by from Fletcher again!!!! Every complaint that I put in about this was either ignored or I was lied to. Furthermore, I think that it is unprofessional for your sales staff and sales manager to be playing catch with a ball bouncing off of your vehicles in your showroom while trying to complete a deal. Fletcher Ford in my opinion are nothing more than liars and cons. More
by sbrasier
Employees Worked With
Mr. Scibor
October 10, 2012
Driving back from a cruise out of New Orleans to Topeka, Ks, we experienced drive train problems when we drove in to Joplin late on a Saturday night. We had hoped to make it home that night. After decidin Ks, we experienced drive train problems when we drove in to Joplin late on a Saturday night. We had hoped to make it home that night. After deciding the car would have to be repaired before it could be driven any more, and not finding any shops open on Sunday that could do the work, we got a rental and left our 2002 Mercury Mountaineer at Fletcher Ford. We drove home in the rental without issue. Early Monday morning I called and spoke with Jacob. I told him the vehicle was out front of service and the keys were in the after hours drop box. I told him we didn't dare drive it any further, and left it for their inspection. He called me later that morning and told me it was the front drive train on the all wheel drive vehicle and quoted me a price for the repair. He went on to explain the parts weren't in stock but he could have them there by 6:30 am on Tuesday morning. I explained that I would have to take a chance they would be there and start driving towards Joplin at 6:00 am, as I had a 10 am deadline to turn in the rental to save an addition days expense. I asked if he'd call me when the truck was there and verify the parts were indeed on board, so I wouldn't waste more than an hour and a half of driving. Jacob called me while I was en route and verified the parts were in and they'd have the repairs done before I got to Joplin. I arranged to have their shuttle pick me up at the airport where I was turning in the rental. I arrived there before 10, the shuttle picked me up at a quarter after, and I was at the dealership at about 10:20 am. The Mountaineer was out front, complete as promised, and when I went to pay for the work, the price was as quoted. Jacob was professional in every respect, and did everything he said he'd do, and everything I asked him to do. Other than the unexpected expense during an already expensive vacation, I couldn't have been more pleased with the experience. I would recommend them to anyone, anytime. More
by Roy in Topeka
Employees Worked With
Jacob
October 08, 2012
I had a great experience at Frank Fletcher Ford buying my first brand new truck. Darin Keen was very helpful and handsome and I tried to get him to go out with my daughter but he said he was married. first brand new truck. Darin Keen was very helpful and handsome and I tried to get him to go out with my daughter but he said he was married. More
by clayton.white.7564
Employees Worked With
Darin Keen
September 27, 2012
Was exceptionally happy with my overall experience with the dealership. Jon and Darin did a good job setting up my Microsoft Sync. i would refer other to this dealership. very pleased. the dealership. Jon and Darin did a good job setting up my Microsoft Sync. i would refer other to this dealership. very pleased. More
by troy.morey1
Employees Worked With
jon scobee darin keen
September 25, 2012
We had a great experience with Darin. He worked hard for us and in a very timely manner. We would go to this dealer again. My son also loved the jump house they have in there show room.Thanks for the great us and in a very timely manner. We would go to this dealer again. My son also loved the jump house they have in there show room.Thanks for the great car. More
by erica.weldon.5
Employees Worked With
Darin Keen
September 15, 2012
By far, the best car buying experience I have ever had. My last car purchase I spent all day Saturday completing my purchase. This time, I was in and out in 30 minutes. Everyone I spoke with from Charles My last car purchase I spent all day Saturday completing my purchase. This time, I was in and out in 30 minutes. Everyone I spoke with from Charles to Tom in finance was professional. They worked and got me the best rate and trade value for my car, and I got my dream car!! More
by ebc.jtl
Employees Worked With
Charles Crawford Jr.
August 24, 2012
I gave this rating because I was treated with the up most quality and respect during the purchase of my new vehicle and was really impressed with the salesmanship. quality and respect during the purchase of my new vehicle and was really impressed with the salesmanship. More
by Chadwickdaniel
Employees Worked With
shane merrill and mike ford
August 23, 2012
This was my first purchase from fletcher ford. Shane was very helpful and made my buying experience easy, fun, and enjoyable. I will be back to buy my next vehicle from Shane and I send everyone I know to s very helpful and made my buying experience easy, fun, and enjoyable. I will be back to buy my next vehicle from Shane and I send everyone I know to see him. More
by Carrie Marie
Employees Worked With
Shane Merrill. Tom Walters
August 23, 2012
We have purchased three vehicles from Fletcher Ford (one for myself and one for each of my children), Two of those being from Shane. He goes above and beyond in every aspect of customer service as does ever for myself and one for each of my children), Two of those being from Shane. He goes above and beyond in every aspect of customer service as does everyone there . There is not an overwhelming feeling of pressure when purchasing a vehicle from Fletcher Ford and I have seen first hand how they try very hard to work with the customer to meet the customers needs and expectations. Fletcher Ford will be my first stop when shopping for any future vehicles and Shane will be the salesman of choice. More
by tammy.ray.58
Employees Worked With
shane merrill
