Frank Fletcher Dodge Chrysler Jeep Ram

Estimate They scheduled me right in the next day and in a couple hours the mechanic throughly inspected for damage after a wreck for any damages and service la They scheduled me right in the next day and in a couple hours the mechanic throughly inspected for damage after a wreck for any damages and service ladies were very nice and informative. More

Wonderful and perfect The service here was extremely friendly and caring. They listened to my needs and wants for a vehicle and they delivered. One of my best car purchase The service here was extremely friendly and caring. They listened to my needs and wants for a vehicle and they delivered. One of my best car purchase experience. More

Super Awesome My experience with Fletcher automotive group was awesome and I loved working with the people. The best thing about great service is attitude. The at My experience with Fletcher automotive group was awesome and I loved working with the people. The best thing about great service is attitude. The attitude was amazing and very uplifting! More

Great customer service The service was by far the best i have ever had. Its rare to see customer service like this. I enjoy the kindness i was given. The service was by far the best i have ever had. Its rare to see customer service like this. I enjoy the kindness i was given. More

Fletcher Dodge Staff made my dream come true The Dodge Fletcher staff made the process of buying my first new car a great experience they treated me like family and totally rocked it The Dodge Fletcher staff made the process of buying my first new car a great experience they treated me like family and totally rocked it More

Poor sales experience, avoid this dealer I dealt with Nicole about a used 2016 pickup truck they were selling. I was trying to get some basic information on it because pictures and a good des I dealt with Nicole about a used 2016 pickup truck they were selling. I was trying to get some basic information on it because pictures and a good description were lacking from their website. She was evasive and of no use answering questions and refused to provide me any pictures of the truck. All she seemed interested in obtaining was my name, address, email and phone number. Her sales skills were seriously lacking. Needless to say I will not be paying Nicole a visit to attempt to buy this truck. More

Ram box Cracking around latch under warranty should hear from Fletcher in about 2 weeks for the fix service was good today service was prompt and very friendl Cracking around latch under warranty should hear from Fletcher in about 2 weeks for the fix service was good today service was prompt and very friendly More

One word...HORRIBLE The incompetence of this dealership is astonishing. In three years we have purchased two vehicles from this dealer and they will never get our busines The incompetence of this dealership is astonishing. In three years we have purchased two vehicles from this dealer and they will never get our business again nor will they recieve any recommendations from us. A one star review is giving this dealership more than they are worth, they deserve a negative rating. Upon the purchase of a brand new special edition Ram from their lot last October, it took them 4 tries just to order the correct door seals. That's with me specifically pointing to the seals that needed replacement and they still got it wrong; 4 TIMES IN A ROW!! Recently the truck has developed a death wobble and this dealership tries to claim alignment issues. Well what they don't know is the vehicle was just laser checked at one of their competitors FOR FREE and the vehicle is wthin the recommended parameters. Also the truck recieves monthly maintenance and tire rotations. After two days Fletcher wanted to charge $100 just to check the alignment, they were still unsure that this would fix the issue. The truck is one year old, still under manufacturer's warranty and the additional 7 year, 120,000 miles bumper to bumper warranty purchased through them at the time of the vehicle purchase. I will be taking my business and anyone who will listen to a car lot that cares about repeat business and customer service. This company will do their best to lay blame off them and on others. They are now claiming DNW performance performed subpar work which voids manufacturer's warranty. All work was completed on the truck months before I purchased it. I specifically brought up the issue of aftermarket parts upon the purchase of the vehicle because I knew the manufacturer's warranty would not cover those parts and that's the reason I purchased their warranty because they assured me it would. I told them without warranty on the aftermarket products, I will not be purchasing the vehicle. They assured me it was covered bumper to bumper with their warranty and also noted it on the truck's paperwork along with their initials. Skip one year later and now they are not honoring their end of the bargain which leaves me feeling that this vehicle and the additional warranty was sold to me under false pretenses. I just wanted my 50k truck fixed, and now I have to go elsewhere and pay out of pocket because of their lies. WORST CAR LOT AND SERVICE DEPARTMENT EVER!! More

Great Experience! The sales professional Jimmy who sold me my jeep was great! He made everything so easy and was very polite! I would refer any friend or family member The sales professional Jimmy who sold me my jeep was great! He made everything so easy and was very polite! I would refer any friend or family member looking to buy a vehicle to him. More

Great service Good service department. Stephanie was great to work with quality of work was good. Everyone was polite and very professional. Nice waiting area. Fair Good service department. Stephanie was great to work with quality of work was good. Everyone was polite and very professional. Nice waiting area. Fair price on work done More