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Frank Fletcher Dodge Chrysler Jeep Ram
Jonesboro, AR
180 Reviews
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Showing 180 reviews
April 11, 2014
slow, confused, incompetent Everything from sales to service at Fletcher is below par. From buying my new vehicle finding a sales person that was willing to help was a challenge Everything from sales to service at Fletcher is below par. From buying my new vehicle finding a sales person that was willing to help was a challenge (first sales person I asked for help said he was busy, even though it was early and no customers were there). Everything takes forever here. Service department is especially bad. Need to fix something on warranty "its your fault" is there slogan. Bayird jeep dealership however said there was no way I messed up what was broken and fixed it fast and they were friendly. (And said that whoever told me what was wrong was completely wrong). Any service you get done here is going to take forever. They put a part on backwards on a warranty fix before (took them 5 hours) and after I pointed it out they said oh my bad and replaced it in 5 mintues. Just overall bad place, from sales to parts (parts adviser spent 15 minutes messing with a printer with customer in office before walking out. Didn't say a word to customer but did hold up a finger as if to said hold on) to service. I will try bayird out for my next jeep. There service dept is definitely more competent anyway. More
by jeepcustomer67
Employees Worked With
multiple
October 26, 2013
I bought a brand new 2014 Dodge Journey today from Carl Deal. I had been trying to buy from Michael Milligan at Bayird in Paragould for the previous two days, but after hearing MANY of lies from Bayird I d Deal. I had been trying to buy from Michael Milligan at Bayird in Paragould for the previous two days, but after hearing MANY of lies from Bayird I decided to try Fletcher Dodge. It was AMAZING! Best service I have ever had from a dealership or car sales man. I told them what I wanted, and the price I wanted to pay, and they made it happen quickly. I will never deal with Bayird Auto in any way, or recommend them to anyone I know. Fletcher Auto Group in Jonesboro is the only place I will go for my vehicle needs. I highly recommend anyone who wants to purchase a new or used vehicle, go here for fast, professional, and friendly service!!! I could not be any happier with them! More
by AmySpringer
Employees Worked With
Carl Deal
August 16, 2013
Recently purchased a 2012 Fusion which was totalled in a wreck. Because we received such good service returned and purchased a 2013 Nissan Altima. Well the good service Stops There!! The transmission has a wreck. Because we received such good service returned and purchased a 2013 Nissan Altima. Well the good service Stops There!! The transmission has a recall and has been taken to the Nissan Dealership once. Now the issue is worse. If I stop at a red light or stop sign the car will not move in drive. Yesterday, while pulling out onto 49 highway from 69 highway the car stalled in drive stopping 2 lanes of traffic. if they had not been defensive drivers I could have been killed or seriously injured. Where would the responsibility lie????? Now, I have to make my own appointment at the Nissan Dealership which is extemely nice (SHOULD HAVE BOUGHT THE CAR THERE). Now, Fletcher Dodge says they do not have a car for me to drive at the moment so I guess I drive the new car until the transmission falls out on the highway and someone is injured!!!! You should provide me a car today, my appointment is Tuesday and could take from a few hours to a few weeks. 2 Car purchased and this is the "professional service" you have to offer. If you need to contact me: Sarah Stricklin 870-595-5996 because everytime I call the Sales Manager avoids my call. Believe you me, and you guarantee this will happen, I will be contacting my Attorney and I haven't even made the first payment. This is about to skip service and become a matter of principle. More
by sstrickl
Employees Worked With
Sales Manager-Jonesboro AR location
September 04, 2012
Purchasing a new Ram truck from Fletcher Dodge was an easy experience. Salesman Michael Proffitt was very helpful, friendly and knowledgeable!!! He made the purchase easy and less stressful. easy experience. Salesman Michael Proffitt was very helpful, friendly and knowledgeable!!! He made the purchase easy and less stressful. More
by ami.biggers
Employees Worked With
Michael Proffitt, Michael Proffitt
June 06, 2012
This is my second new vehicle I have bought from fletcher jones dodge dealership. I bought my first dodge 1500 in 2006 and just recently traded it in on a 2012 challenger. the entire time I had my truck I ne jones dodge dealership. I bought my first dodge 1500 in 2006 and just recently traded it in on a 2012 challenger. the entire time I had my truck I never had any problems except 1 and I was very happy with the vehicle. It was just time for a new vehicle and. a different experience with dodge . when I first saw the challenger that I liked caleb walked up to me after business hours and told me to come talk to him when they were open. I told him where I wanted to be in payments and what I wanted in a car . caleb told me he believes he could get me in that vehicle and he was good to his word. when I arrived that day he had cameron jacobs work with me. cameron was very fast and very friendly before I knew it we came to an agreement on where I wanted to be number wise.caleb finalized my paperwork and honestly I never bought a car so fast and felt so good about it. I drove off in my new 2012 challenger that day and I am very happy with the vehicle and the purchase. Thanks ALLEN More
by 218hollywood
Employees Worked With
caleb and cameron, Cameron Jacobs
April 13, 2012
everyone was very friendly they stayed late to help me get new Ram truck, over all experience was excellent and i will recommend Fletcher Auto Group to all my friends and family Thank you, Tim get new Ram truck, over all experience was excellent and i will recommend Fletcher Auto Group to all my friends and family Thank you, Tim More
by hola
Employees Worked With
Scott Powell Miller Fisher, Scott Powell, Miller Fisher
April 11, 2012
I am absolutely thrilled. Everyone was so courteous and professional and I was treated very well. I got the exact car I had been wanting, a Dodge Charger SXT, and i'm absolutely in love with it. Michael wa professional and I was treated very well. I got the exact car I had been wanting, a Dodge Charger SXT, and i'm absolutely in love with it. Michael was very knowledgeable and extremely determined and dedicated to get me the best deal possible and without a doubt he succeeded. I am very grateful and could not be happier with everything and when its time to upgrade to another Dodge Charger, I will definitely be going back to see him! Thanks a million! :) More
by kaitlynj2001
Employees Worked With
Michael Proffitt, Michael Proffitt
April 09, 2012
Excellent, easy transaction on the exact car I was looking for! Still cant beat the price for this make car anywhere! Had it a month and it is sweet! Thanks Todd and driving it half way to meet us was looking for! Still cant beat the price for this make car anywhere! Had it a month and it is sweet! Thanks Todd and driving it half way to meet us was over the top attention! I will shop here again! More
by BIG_ONE
Employees Worked With
Todd Wells
