Frank Fletcher Dodge Chrysler Jeep Ram

The most disgusting service imaginable. I took my vehicle in to get 2 creaky actuators in the dash replaced and they try and up-sell me an unnecessary $3500 HVAC replacement. When I refused I took my vehicle in to get 2 creaky actuators in the dash replaced and they try and up-sell me an unnecessary $3500 HVAC replacement. When I refused the up-sell they supposedly replaced the actuators but now I have a blinking light on the Rear Defrost button upon startup (which has never happened before). When I took my car back the next day they said that was because I refused the up-sell. This behavior is EVIL and DEMONIC. I would warn everybody to stay away from this dealership and there service department. They have ruined the reputation of there dealership and the brand of vehicle they sell with me. I used to like Dodge but this will be the last one I ever own. I thought the dealership would be more professional. I feel completely betrayed. More

Eric Jones was awesome! Made things easy and was very helpful. Checked on us during and after the sale! Highly recommend him to be your salesman! Made things easy and was very helpful. Checked on us during and after the sale! Highly recommend him to be your salesman! More

Feeling disappointed and time wasted. The salesman Dylan Mote treated me fairly but I am very disappointed with his management team. I wasted two hours on two different occasions to get a The salesman Dylan Mote treated me fairly but I am very disappointed with his management team. I wasted two hours on two different occasions to get a simple trade evaluation. The first time was my fault for stopping in to look at vehicles but the second time the dealer insisted I bring my vehicle back in for a new trade evaluation just to receive an additional 500 dollar offer after waiting two hours on a slow rainy night for the sales manager to call whole sellers to find a buyer for my trade. If I was informed they were simply going to whole sell the truck out then there was no reason for me to bring the truck to the lot for the sales manager to "see" the truck. For those that do not understand what a whole seller is essentially the dealer insisted I sit on their sales floor unable to go further with negotiating the purchase of a vehicle while they attempted to sell my vehicle to a 3rd party at a profit who was then also going to sell the vehicle to a different dealer at a profit all before even purchasing my vehicle. The sales manager was insistent kbb offers an inflated price on trade values while also being offended when the same website states they're over priced on THEIR vehicle. It is very strange how kbb can only be wrong in the favor of the dealer. More

Bought a 2019 Infinity Q50 Red Sport with about 11K miles on it from Fletcher through CarGurus. As such, had to rely on the salesperson’s inspection of the car being in “like new” condition. On delivery I on it from Fletcher through CarGurus. As such, had to rely on the salesperson’s inspection of the car being in “like new” condition. On delivery I noticed a large 3” dimple on the hood. Delivery carrier had also listed this dent in their inspection report when picking up at the dealer so Fletcher knew about dent before I took possession of the car. Salesperson did not contact me about the damage but I thought I could get a local paintless fix a dent repair person to push the dent out and the dealer agreed to refund me the estimated cost of the repair. Unfortunately, it was revealed by the fix a dent repair person that someone had attempted to push out this dent previously and had stretched the metal so the only way to fix would be to fill the dent, sand and repaint the hood at a body shop or replace the hood entirely. Local body shop estimate to fill sand and paint is over $1000 and Fletcher has refused to cover my costs. I have asked several times if the earlier repair was attempted at the dealer with no definitive answer so I suspect it was. This model comes with an aluminum hood. A knowledgeable fix a dent technician could have repaired the dent at a reasonable price. Unfortunately, issue was compounded by poor attempt and Fletcher is refusing to cover the cost of correcting the damage probably caused by unknowledgeable attempt to fix by them. In short, I was sold a car described as in new condition with a large dent that will cost over a $1K which Fletcher knew about and is refusing to pay for. Was buying a $37K car I was told had no damage and will now have a car with Bondo that I have the honor of paying for. More

Eric Jones was so patient and worked with me. I live in Benton, but found a car in Jonesboro. He made my transaction pleasant and enjoyable. I will deal with them in the future! My husband wa I live in Benton, but found a car in Jonesboro. He made my transaction pleasant and enjoyable. I will deal with them in the future! My husband wants that Hellcat. More

Jody Stanfill is AWFUL. He lied to me about how he was trying to do my deal ( I told him it would be in mine and my fiancé's name ) . He knew I was a first time buyer and co He lied to me about how he was trying to do my deal ( I told him it would be in mine and my fiancé's name ) . He knew I was a first time buyer and completely took advantage of me. I like my car, but the customer service was not worth it. I got called a liar because they forgot to finance in my sales tax, and they told me that I never mentioned it. Not even two weeks into having the car, my tire blew out and they were supposed to be "brand new" yet they'd had a low tire light on since the day I got it. Jody himself told me that it would be fixed and claimed it was a sensor, but it wasn't. It was a bad tire he didn't feel like messing with. I dropped the tire off at the dealership this morning at 8:45 and Ms. Crystal was very helpful and told me it would be fixed for me, yet it's 3:30 now and I haven't heard back other than one of them questioning me about what happened this morning. Jody told me a week ago when I came to pick up my paperwork that he would arrange for my tire to be fixed. I still haven't heard from anyone about that, just Jody blowing up my phone while I'm at work trying to argue with me about my sales tax and continue to call me a liar. ALSO how unprofessional is it for a GROWN MAN to play with my radio the entire time I was test driving my car. More

What a crummy place, they don't care about their customers, they will lie, they will try to confusion you,anything to get your money and then they will gladly show you you mean nothing to them, I wi customers, they will lie, they will try to confusion you,anything to get your money and then they will gladly show you you mean nothing to them, I wish I would have went elsewhere More

This was my second new purchase from fletcher ram. Would not hesitate to buy my next one here also Got the same help from them before and after sale The sales lady I worked with was excellent Would not hesitate to buy my next one here also Got the same help from them before and after sale The sales lady I worked with was excellent More

I had a 8:30 appointment to have a warning light checked. It is now 12:30 was finally told I needed an auxiliary battery and a new battery. $800. I said no thanks to regular battery. 4 frigging hours for. It is now 12:30 was finally told I needed an auxiliary battery and a new battery. $800. I said no thanks to regular battery. 4 frigging hours for. More