Frank Fletcher Dodge Chrysler Jeep Ram Sherwood

Excellent service quick in and out, 4th car i bought from here. Terry and Jon were verry helpful . from here. Terry and Jon were verry helpful . More

Great service! I came in to look at a Jeep, Doug was very helpful. Will be back to purchase. helpful. Will be back to purchase. More

Tyler was great got me in the truck I wanted the service and dedication is 100%! This will be the place I buy all of my vehicles for now on, friendly dedicated service thank you so much! and dedication is 100%! This will be the place I buy all of my vehicles for now on, friendly dedicated service thank you so much! More

Tried to get the recall fixed in my jeep for 2 weeks! Took today off & sent message to let me know what time to bring it in! No response other than them trying to sell me something! Worst service deptmt Took today off & sent message to let me know what time to bring it in! No response other than them trying to sell me something! Worst service deptmt ever! More

They forget about you as soon as you buy the vehicle. No customer appreciation or care! Finance guy can't even call back and good vm is full. customer appreciation or care! Finance guy can't even call back and good vm is full. More

The manager at this dealership (Mark) has ensured that I’ll never do business with them again. My wife and I bought a new Jeep Grand Cherokee from them, and after that he’s treated me like crap over the I’ll never do business with them again. My wife and I bought a new Jeep Grand Cherokee from them, and after that he’s treated me like crap over the purchase of a new Ram. I wish I had read this dealership’s other reviews before I went there. I ended up buying my Ram elsewhere and saved $5K compared to Fletcher’s price. More

Took vehicle in, under complete warranty, with starting issues. Of course, we were told the problem found was not under warranty. After spending $400 we're having to take the car back in for the exact s issues. Of course, we were told the problem found was not under warranty. After spending $400 we're having to take the car back in for the exact same problem. Not impressed. More

Awful service department!!!!Took our truck in for a Awful service department!!!! Took our truck in for a recall. Dropped it off on 8/12/20 at 5 pm for and appt the following day at 7 am. Waited all day Awful service department!!!! Took our truck in for a recall. Dropped it off on 8/12/20 at 5 pm for and appt the following day at 7 am. Waited all day to hear it was ready with no word. Started calling at 10 am on the 14 th and was told over and over again they’d call us back, yet no one ever did. This was suppose to be a 2 to 3 hour job. At 4 pm ( 33 hours later ) we finally got through to them to only have all kinds of excuses throw at us. No way to run a business. Need serious work on their customer services. Also the person I spoke to that answered the phone in the service department, she was very rude and snippy. Really need to take a long look at this department and their customer service. More

Service dept is atrocious and will gouge you if you let them. They tried to charge me $200 to replace a plastic fitting on the windshield sprayer. Some months later, service manager Paul fielded my call to them. They tried to charge me $200 to replace a plastic fitting on the windshield sprayer. Some months later, service manager Paul fielded my call told me my Ram 1500 could be repaired today, but he put someone else's name on the service record. 4 hours after my truck with only 50k miles was TOWED to the leadership, I called for update, the person whose name was on the service record didn't even know why it was there. When I explained the problem, turns out they don't even have the part to fix it. More

Horrible Communication and Lies We were shopping for a Dodge Grand Caravan. I was in no rush to trade in my Buick Enclave, but we knew the market was good so we figured we'd shop aro We were shopping for a Dodge Grand Caravan. I was in no rush to trade in my Buick Enclave, but we knew the market was good so we figured we'd shop around. Fletcher had what I was looking for so we started the process. We were pretty far apart on the down payment and monthly payment so we decided to wait. As we were leaving the parking lot the salesman stopped us and said they would make it work at the down payment we wanted, but the monthly payment would still be more than we wanted. We could live with that so we came back inside. We were then asked to provide a ton of documentation on our income. No problem I had it all in my phone because I've been working on our taxes. They looked it over said it all looked good and they would have to get final approval from the bank so they would deliver the van to us the next day for no additional charge. The next day I texted the salesman to see if they were still coming to deliver. He claimed he didn't realize the day before was Friday and the bank they were working with was closed on the weekend so they would deliver on Monday. Fast forward to Monday and I had to text the salesman a couple of times before he finally responded. Apparently the bank claimed we didn't make enough money despite it being presented as a done deal on Friday. We told them to cancel the sale. More