Frank Fletcher Dodge Chrysler Jeep Ram Sherwood

We took a 2010 Jeep in for repairs. No call backs for status on repairs, when I did get ahold of anyone I was lied to. Spoke with the GM Mark and he was no help. We had missing parts they forgot to put status on repairs, when I did get ahold of anyone I was lied to. Spoke with the GM Mark and he was no help. We had missing parts they forgot to put back. A burning smell in the jeep, wires hanging from dash. Contacted Chrystler corp. they sent us to Orr in Searcy. They provided the best service. Call me at 501-605-2927 if you want to know more. Leave a message, I will get back to you. More

WARNING: The service department at Fletcher are all scam artists. Took Jeep in to have driver side window repaired. They tell us $500. We simply said no and we'll come pick it up. Immediately the price artists. Took Jeep in to have driver side window repaired. They tell us $500. We simply said no and we'll come pick it up. Immediately the price went from $500 to $250. We agreed. Upon getting the vehicle home, the passenger window had same problem. After some discussion and question, we agreed to have them fix the window for another $270. Story doesn't end there. The day we picked up the Jeep again, immediately noticed the 3rd window is having the same problem!!! The service center shoved a piece of cardboard in the window trying to hold it up. Just said, oh it happens. That'll cost you another $270. Are you kidding me??? You've been warned, never set foot in this establishment. More

My husband and I were looking for a new truck. He sent me to a few dealerships to look at specific trucks he had found on the Internet. When I pulled in to the dealership no one came out to help me. After fi to a few dealerships to look at specific trucks he had found on the Internet. When I pulled in to the dealership no one came out to help me. After finding the trucks I had to go hunting for someone to help me. The only person I found was eating his lunch at his desk. He was very rude and refused to give me his name. I asked for a manager and he informed me he was in charge. I told him the trucks I was looking for and showed him the print outs my husband sent with me. He laughed at me and said those trucks were too much of a truck for "a little thing like me" and tried to pressure me into looking at a sports car! I was so mad! How sexist to tell me I don't need a trick because I'm a woman! I will NEVER shop here again! More

Fantastic place to get a vehicle. They go out of their way to make sure you get a great affordable deal. A very wonderful experience. way to make sure you get a great affordable deal. A very wonderful experience. More

I never would have thoughty husband and i would be taking 2 brand new cars home. Felt like i won the lottery. Thank you so much!! 2 brand new cars home. Felt like i won the lottery. Thank you so much!! More

we had been looking for a used nissan pathfinder for awhile, we pulled onto the used car lot at fletcher dodge and robin came out. he said he could find what we were looking for and he came real close t awhile, we pulled onto the used car lot at fletcher dodge and robin came out. he said he could find what we were looking for and he came real close to it. since the car was in missouri the plan was to bring it down on monday. well that was as good as this experience got. the car never came on monday he called tuesday morning and told us to be there at 11 for pickup well it didnt arrive to the dealership till 1230....fine whatever.... so then robin said he would call in a couple of days to schedule a detail and get sat radio installed plus activation. well a whole week goes by no call...im getting really frustrated at this point, so i finally call him " yea i was just about to call you" we get a time setup with a courtesy car so we can run some errands since it take a couple of hours. well we arrive tp the dealer, i have to drive the car to the shop for the radio install, no courtesy car, and the detail consist of spraying off the car with some ghetto shine on the car. they didnt clean the interior or even take the missouri toll road stickers off of the windshield. to make this even more aggravating he backtracks on the sat radio activation and says that he told me he would only pay for the install or the activation not both. funny he never once said anything about that before. one more thing, what kinda dealership lets a sold car leave their lot with no gas. these guys suck and are a joke. dont buy from them. More

I took my Lexus that I purchased pre-owned from Fletcher in for service only because I purchased an extended warranty when I bought the car from them. My car had the check engine light on and a couple of ot in for service only because I purchased an extended warranty when I bought the car from them. My car had the check engine light on and a couple of other warning lights on the display. The service rep did call me to tell me they were taking it across the street to the Toyota dealership to see if they could do diagnostics because they could not. That was the last time he made an effort to update me on my car’s status. I attempted to contact them several times and left messages. They had my car for three days. There were never any arrangements made to keep the car overnight. On the third day I was asked if I could come get my car and take it to the Lexus dealer. I said no, not until 5:00. They managed to find someone to drive it over there before 5:00. At this point the service rep asked if I knew which warranty I had. In the last three days, he had not bothered to look up my warranty and said he would TRY to send that information over to the Lexus place. I asked if they were taking it to Parker Lexus and I was told, “if that’s the closest Lexus place, then yes ma’am that’s where we’re taking it.” He couldn’t even tell me where they were taking my car. This is about the worst customer service I have ever had. The service department is completely incompetent and unacceptable. More

HORRIBLE! HORRIBLE! HORRIBLE! This service department is worthless. Do yourself a favor & go somewhere else. I worked in a dealership for 10 years & have never witnessed such incompetence within an entire worthless. Do yourself a favor & go somewhere else. I worked in a dealership for 10 years & have never witnessed such incompetence within an entire service department. Watch the checklist that they give back to you. They mark off that they have checked everything including the fluids, but they do not! They also go by the sticker on the door when they are checking your tire pressure not by what's on the tires. It is OBVIOUS that the tires on our Jeep are not factory tires, but they let air out of our tires & left tires that require 80 lbs. of pressure with 30 lbs. of pressure. They never apologize or even attempt to make it right. Always excuses. If you notice.....the only reviews on this page that receive a response from the dealership are the positive reviews. They do not hold themselves accountable & do not attempt to make their customers happy. We have had so many issues & have always been nice about it, but enough is enough! Time to find a new service department that has the education to do a simple oil change or tire rotation without major issues. Should have read the reviews first.......I don't think there is one positive review on this site for this service department! More

I came in looking for a nice used car. I called ahead and was set up with Larry. I was flexible with what I would get, but had specifics on what I wouldn't get. Larry showed me cars within my price ran and was set up with Larry. I was flexible with what I would get, but had specifics on what I wouldn't get. Larry showed me cars within my price range and criteria and didn't try to upsell me. He was very nice, pleasant to work with and understanding. When I was ready to buy, Larry had all the paperwork already for me. While I was waiting for the financing, Brian, another sales employee, came in and kept me and the other person company. Christy was fast and through. I had told Larry that I was going straight to my nephew's birthday party from the dealership, and he made sure I could make it. I had a great experience there and will go back the next time. More

I am a young disabled veteran who was looking for a new jeep and knew what I was looking for exactly. This dealership is within minutes of my house so I went to check them out. Upon my arrival in their sho jeep and knew what I was looking for exactly. This dealership is within minutes of my house so I went to check them out. Upon my arrival in their showroom I waited for 10 minutes before someone would acknowledge that I even existed, but this isn't what upset me. When I asked about the Mopar military discount i was told I did not qualify by the salesman who directed me to the Sales manager that said I did not qualify and it was only 500 dollars. I dont know about you but money is money and in this economy any saving would help. I asked them if they could located the jeep I was looking for and after 15 minutes of them searching they found what I was looking for and gave me a print out and a quote. The VIN number was on the print out and I proceeded to google the VIN number. I located the vehicle online at a dealership 3 hours away and to my surprise for 3 thousand dollars less that what Frank Fletcher quoted me. I do not appreciate being lied to and disrespected after everything I have been through. I chose a dealership an hour away from my house Red River Dodge where the staff was extremely professional and friendly. Red River could not find the exact vehicle i was looking for so they found one as close to my specs and made it exactly what i was looking for and honored my Military discount all at 5 thousand less than what Frank Fletcher quoted not including discount and with the extended warranty none the less. I would rather drive an hour out of my way that be LIED to and DISRESPECTED directly to my face. More