Frank Fletcher Dodge Chrysler Jeep Ram Sherwood

Unbelievably AWESOME!!!! Frank Fletcher Dodge is the BEST in the state! I bought my 2014 Ram from ONE AMAZING SALESMAN.... MR. TERRY AULT! His punctuality and customer servi Frank Fletcher Dodge is the BEST in the state! I bought my 2014 Ram from ONE AMAZING SALESMAN.... MR. TERRY AULT! His punctuality and customer service is TOP OF THE LINE! I wouldn't have gotten a better experience anywhere else in this FINE STATE OF ARKANSAS! More

Great service! All around great service! They were very helpful and nice. I also got a great deal! Definitely coming back and will recommend to friends and family. All around great service! They were very helpful and nice. I also got a great deal! Definitely coming back and will recommend to friends and family. More

Happy Happy Happy!! Great experience! Will definitely be back and will recommend to all my friends, family and co-workers to go as well. Ask for Dee Gardner Lundberg!! Sh Great experience! Will definitely be back and will recommend to all my friends, family and co-workers to go as well. Ask for Dee Gardner Lundberg!! She goes the extra mile and treats you like family! More

never go here!!!! drove one hour to look at car and the car and sales man wasnt their, then they said they would bring the car to me and they never showed up !!!!!!! drove one hour to look at car and the car and sales man wasnt their, then they said they would bring the car to me and they never showed up !!!!!!! More

Just not a good experience. I have not had good experiences with this dealer. They always are saying we can beat other dealers price well......When I was looking to buy I brought I have not had good experiences with this dealer. They always are saying we can beat other dealers price well......When I was looking to buy I brought in an offer from another dealer he told me that dealer was losing money and he offered to sell me the exact same truck for $500.00 more WHAT? Why would I give you $500 more???? I went back because I was having a problem pairing my phone with the radio. 4 salesmen were standing right in from of where I parked they were all over me until I told them why I was there. They asked who was my salesmen told them I didn't buy it there,Then they turned away and told me to go to the service dept. I go to the service dept and he tells me that's the salesman's job to take care of that. He goes to find somebody to pair my phone. He comes back with a salesman that is obviously not happy. It took him 10 seconds max to get this done. I was there for about 45 minutes to get something done that took 10 seconds. Another time I was there I went to the parts dept. to get a battery for my key fob, I buy the battery and asked the parts guy to help me put it in my fob. He tell me I don't know how to do that and tells me to take it to the service dept. I go out to service they tell me to take it back to parts. Parts guy no help again Go back to service dept. and find a lady that just started working there and together we finally muddle through it and get it done. Once again I was there at least 1/2 for a 30 second job. When looking for a new car for my wife I checked back on pricing. Their priced seemed rather high. So I went to two other dealers and both were substantial lower in price. All in all I'll go someplace else. I plan on sending this review to the general manager there. More

Service Department I'm too exasperated to type all my comments. I've never written a poor review for any business in my life, but I'm compelled to write this one. I've I'm too exasperated to type all my comments. I've never written a poor review for any business in my life, but I'm compelled to write this one. I've been to Fletcher a few times since I bought my Jeep there, and I have never received good service. The most recent visit was no exception. I left my car for an oil change and a diagnostic test that should have been done on Friday before rush hour. I was never called to be told it would take longer (I had to call 3 times to get updates as the day was ending). I was then told it would be ready by mid-day on Saturday, but when I contacted them Saturday morning, my Service Advisor couldn't be found. After being transferred to 3 different extensions (all voicemail) the receptionist finally admitted that she couldn't find anyone with any knowledge of the status of my car and that there would not be anyone working on it on Saturday. There was no answer when I called the dealership on Monday (I assume, due to in climate weather). So, a routine service job and diagnostic test left we without my car for 5 days (not the 4 hours originally agreed), and the only call or update I received from someone at Fletcher was the call for me to approve the cost for 2 hours of diagnostic labor (I did receive this call promptly after dropping the car off). I was charged for the diagnostics, no solution was found, and the original tapping noise is now louder than when I dropped it off. I won't go into all the details of this visit, or the similar experience on past visits, but I'll tell you that the service department has been remarkably consistent in their horrible performance. I can’t imagine a scenario that would ever take me back to the Fletcher dealership for any reason. More

Horrible dealership and car!!!! I bought a 2014 Chrsyler 200 in Febuary of 2014 (this year). Drove it over the weekend and was not happy with it so brought it back. They would not ta I bought a 2014 Chrsyler 200 in Febuary of 2014 (this year). Drove it over the weekend and was not happy with it so brought it back. They would not take it back and were very rude. From the very beginning this car has been nothing but TROUBLE!! Have taken it into the dealership numerous times because of problems with gas mileage and the gage reading incorrectly and a glitch in the computer. All they have done is run a diagnostic to look for codes. Which they found none and sent me on my way. Didn't bother to check the car out! I'm very frustrated and have contacted corporate on the matter! I just want something done! I went 26 miles today and the gas hand said I used 3 gallons of gas! Something's not right and I've been trying to prove it every since I got the car! They don't wanna do anything! More

Worst Customer Service EVER! I left this review on Google, but I dislike this place so much I'll post here too: I've had a considerable amount of bad customer service experienc I left this review on Google, but I dislike this place so much I'll post here too: I've had a considerable amount of bad customer service experiences in my lifetime, but this place takes the cake! I've never hated a place so bad to sign-up for a Google account just to leave a bad review. The service we experienced when buying our Jeeps was amazing, especially our salesman, but once the ink was dry the service went downhill. First, I waited for over a month to receive the statement for the first month payment for one Jeep. I had to eventually contact the bank it was financed through only for the man on the other end to tell me my account didn't exist! "Call the dealership, they'll get it straightened out for you" he said. HA! I proceeded to call THREE different times and leave THREE messages, yet not a soul called me back. My husband and I drive over to the dealership and hear all about how the contract got declined because of the accessories and other miscellaneous crap. Had to resign nearly all the paperwork again and now have to make 2 separate payments for one vehicle. Next, my husband goes to get his oil changed and tires rotated. The tool used to take the tires off was lost. My husband has to talk to 3-4 people, most of whom told him that it wasn't their problem. The service manager took the situation seriously and replaced the part. And for the finale, I take my Jeep to get the oil changed just a few days ago, only to have the service man dealing with me to try for 5 minutes to talk me out of getting the oil changed. I was made to feel like an inconvenience as this man went through a bunch of garble about how HE wouldn't change the oil at the percentage it was sitting at, the 3,000 mile rule doesn't apply anymore, and then spouted "car lingo" that was way over my head in an attempt to get me to leave (apparently they overbooked due to my 2 1/2 hour wait). While I would have just left any other time, I figured I would get my one free oil change before washing my hands of this place for good. Their selection of Jeeps is great, but honestly not great enough to buy from again. I do not have many regrets in life, but of the few I do have, buying from this dealership is one of them. I will NEVER recommend anyone to buy from them, unless it's someone I don't like. I just only wish I had researched my options more. The customer service is the worst of any place I've ever been. More

Do NOT ever go here!!! Rude, pressured, lied to! I didn't come to buy a car just to sign up for one! I wasn't able to look at other cars. I was forced to look at just one which was nice but not really didn't come to buy a car just to sign up for one! I wasn't able to look at other cars. I was forced to look at just one which was nice but not really what I was wanted! All they want is $ , they don't look at you! More

The service I received was very good, exceptional! Everything went very smoothly, Mr. Agee (salesman was very respectiful, friendly, and professional. He seem to care about you personally, of your nee Everything went very smoothly, Mr. Agee (salesman was very respectiful, friendly, and professional. He seem to care about you personally, of your needs and wants in an automobile ( price and condition) I would refer Fletcher jeep ram Chrysler to my friend or any person looking for a good deal !!!!! More