Frank Fletcher Dodge Chrysler Jeep Ram Sherwood

dissappointed with service repairs I bought a new vehicle & had them install trailer package as part of the deal. They had it outsourced to Goodsell Truck assessories. Running light won I bought a new vehicle & had them install trailer package as part of the deal. They had it outsourced to Goodsell Truck assessories. Running light won't work. Took it in on Monday as scheduled appointment- they didn't get to it. Told me they would come get it Tuesday-they didn't get to it. They came & got it from me Wednesday- replaced some axle thing on it & didn't even touch the trailer lights plug. I took it in for trailer lights plug to be fixed, not an axle! They keep giving me the run around about fixing the trailer light plug. Olie at the service dept. says they not sure if they can even do it since its not their initial installation. I had the trailer package added as part of the deal...no matter who Fletcher decided to install it, should not be my problem. They gotta fix what they never did right. Planned on going back each year to trade but not sure now. UPDATE: Olie said that they would come get it tomorrow to take to Goodsell to have the trailer plug fixed so that the running lights work when plugging in trailer lights. Will update if they actually follow through and make it right. (Fingers Crossed) More

Shady Deceptive Salesman Stay away fro m this dealership and stay away from a salesman they have there named Brad James. This racist xxxxx. was crooked from the moment we ste Stay away fro m this dealership and stay away from a salesman they have there named Brad James. This racist xxxxx. was crooked from the moment we stepped on the lot. I know car salesman have a bad reputation but this xxxx stands out of the bunch. Talks down to you like you are ignorant. I guess because my man wasnt there to let the dumb old wife know what was right then he assumed I was just dumb and had to be talked to like a weak willed child. This piece of crap should have been fired for the way he talked to me but its a good ol' boy system over at this dealership and they covered for him nice. Do not give this man another dime of your money nor this dealership! More

our Dodge Ram in for a leaky 3rd brake light .. Finally got the truck into the service dept. After calling every week for over a month and a half. They didn't do all the repairs that were promised Finally got the truck into the service dept. After calling every week for over a month and a half. They didn't do all the repairs that were promised and caused damage to the vehicle that was not there to begin with More

Very shady In December of 2015 my husband I went in to purchase a used truck. After having issues with financing, offered 16% interest rate, we came back in afte In December of 2015 my husband I went in to purchase a used truck. After having issues with financing, offered 16% interest rate, we came back in after fixing our credit issue. They offered us 3.99% interest, but 1k less on our trade. I asked why our trade would suddenly be lower and the first excuse was that market values have changed in the last 90 days. Really? They've decreased by 50%? When it was apparent that I wasn't taking that answer, the service manager said it was because our interest rate before was higher before so they were giving us more on our trade. I asked if they could do better on the price by 1k to offset the trade in issue, it was priced at 23.9k and Fair Market Value listed it at 21k. The salesman and service manager said that Frank Fletcher himself prices these vehicles and that if they went any less he would call them tomorrow and "chew" them out. They could go no lower and would not even try to counter offer. Their business practices seem very shady and untruthful. More

Service department is awful Worst service ever. I took my vehicle I'm for oil change and recall issues. Was told it would take a hour and a half. After two and half hours, I went Worst service ever. I took my vehicle I'm for oil change and recall issues. Was told it would take a hour and a half. After two and half hours, I went out to walk and my vehicle was setting on the lot. Service had been done but they forgot to tell me it was ready. Now they are trying to give away steak dinners in exchange for perfect reviews. I witnessed this happening with another customer. I guess I could have complained like he did and get a free steak dinner but that would not be fair to others customers. More

Salesman left me a voice mail cussing me out I inquired about purchasing a new jeep, couldn't answer the call back, left a voicemail cussing me out. the manager called me and apologized but he w I inquired about purchasing a new jeep, couldn't answer the call back, left a voicemail cussing me out. the manager called me and apologized but he was unwilling to even work with me on a deal. stated my vehicle which was 6 months old and only had 3000 miles on it was only worth half of what I paid for it. Basically blowing me off. I am turning it over to the bbb. I have bought 2 vehicles there and I get a hateful voicemail and someone unwilling to budge in buying a car. So much for your salesmen doing anything to get my business. I would be happy to send out the voicemail to Mr. Fletcher if he would even take the time to talk to anyone. More

Worst service center ever!!!!!! Took 4 hours!!! Went there on a tuesday morning just to get a oil change... They told me 1 hour and it took 4! I heard from other customers in waiting room they have Went there on a tuesday morning just to get a oil change... They told me 1 hour and it took 4! I heard from other customers in waiting room they have terrible service and have also had to wait hours also. Do not recommend at all!! More

Poor Service Department Took new van in due to a rattling noise under the car and oil change. Was told it was a loose heat plate. Brought my car around to find out they didn' Took new van in due to a rattling noise under the car and oil change. Was told it was a loose heat plate. Brought my car around to find out they didn't fix it. Told me I needed to speak with someone else about it. Took it back in a different date to have it fixed,an oil change and transmission checked. Dropped it off at approximately 11:00 in the morning. I asked for a courtesy car, and was told those were only given to people when it was going to be longer than a day, but the shuttle could take me to my work. Went to pick it up at approximately 5:15 in the evening, and they hadn't even taken it back yet! I asked for a rental, and they said they could give me a waiver, but I'd have to go somewhere else to pick it up. Called and left a complaint. Scheduled another appointment to get it serviced, and asked for a courtesy car, and they said they couldn't to that, but they could have someone pick up the car at my work. Picked it up and was fixed. Around a month or so later, same thing... loose, rattling noise under the car and transmission being weird. Scheduled to take it back in and dropped it off. Called to check on the status, and no one could give me an answer. Apparently, my "adviser" was out to lunch and no one knew the status. Could no one else have checked? Is this one guy the only person in the service area that knew? I just find the whole service department to be very insufficient, both with the work done on the vehicle and the customer service provided. And lastly, I don't think a brand new vehicle should be having these issues and that I should be going through all of this in the first place. More

Buying a car with EASE with T.J. 5014737797 If you want a professional (NO HASSLE) car buying experience you should shop with salesman T.J.!!! He will make your car buying experience a pleasant If you want a professional (NO HASSLE) car buying experience you should shop with salesman T.J.!!! He will make your car buying experience a pleasant (smooth) one... He made the transactions quickly, it wasn't an all day process! I recommend anyone who wants a great car buying experience to shop with TJ @ Fletcher!!!!!! More

Worst customer service ever!!! We bought two new vehicles from this dealership at one time. Due to extensive travel in my work, a huge reason for buying the vehicle was how the sale We bought two new vehicles from this dealership at one time. Due to extensive travel in my work, a huge reason for buying the vehicle was how the salesman informed us how easy it was to get a loaner when my car was being serviced. This has NOT been the case. I recently have scheduled my 2014 Jeep Cherokee for services FIVE TIMES. The promise of a loaner given each time. I will never purchase a vehicle from here again or get service here. They are very unorganized, make false promises to seal a sale, and when asked questions many times don't know the answer. More