Frank Fletcher Dodge Chrysler Jeep Ram Sherwood

It was great Our salesman was aweaome!! He was veey helpful and was very informative. We would definitely buy from him again!!! Thanks for helping us out with pur Our salesman was aweaome!! He was veey helpful and was very informative. We would definitely buy from him again!!! Thanks for helping us out with pur purchase. More

Super impressed!! After shopping around and being left with negative feeling about dodge dealerships in general, I heard a commercial for Fletcher Dodge and decided to After shopping around and being left with negative feeling about dodge dealerships in general, I heard a commercial for Fletcher Dodge and decided to give them a call. I spent the morning working with Terry Ault he was outstanding!! I felt like he went out of his way to sell my wife her car. I was so impressed with his work ethic, his professional courtesy and just his over all demeanor! He sold me a 2017 Dodge Charger, but earned a repeat customer, and will even recommend Terry and the Fletcher team to my kids and family. More

Service Everyone at Fletcher was very friendly & helpful & they got my jeep done very quick!! Shannon Marden took the time to explain what was wrong & what t Everyone at Fletcher was very friendly & helpful & they got my jeep done very quick!! Shannon Marden took the time to explain what was wrong & what they did to fix it. More

5 STARS for Cook service at Frank Fletcher! 5 Stars for the service we received at Frank Fletcher. We've always loved Frank Fletcher and we have found a Cook there! Richard Cook was our servic 5 Stars for the service we received at Frank Fletcher. We've always loved Frank Fletcher and we have found a Cook there! Richard Cook was our service advisor and gave us great service and feed back during a difficult issue with a our Jeep. The crew was also great to us one Saturday when we urgently needed something out of the Jeep. We were met with friendly, funny and helpful people every step of the way. 100% recommend this dealership! More

Service The service is always wonderful. Stacey. Service advisors is always very helpful and lets me know exactly what I need to have done on my Sportage. The service is always wonderful. Stacey. Service advisors is always very helpful and lets me know exactly what I need to have done on my Sportage. More

Sales Department To whom it may concern, I went in to the Fletcher Dodge car lot on a Saturday, and was greeted buy a very nice salesman, His name was Brett Robins To whom it may concern, I went in to the Fletcher Dodge car lot on a Saturday, and was greeted buy a very nice salesman, His name was Brett Robinson. He found me what I wanted without delay!! I was very pleased! from start too finish.. I would go back for another car with no hesitation !! The Team of the Dealership were All very Personable, We enjoyed doing Business with them. Sincerely a proud Customer Mrs. Debra Morris More

Shady, deceitful, and don't care about their customers Bought a car. I had it for one month I found out they sold it to me with a horrible battery. They refuse to replace it. The GM all the way down to the Bought a car. I had it for one month I found out they sold it to me with a horrible battery. They refuse to replace it. The GM all the way down to the person who sold it to me. Refuse to replace it. More

Sales department I do not recommend this dealership and this is sad because I am a previous customer but I went in 2 days ago to purchase a new truck and trade my dura I do not recommend this dealership and this is sad because I am a previous customer but I went in 2 days ago to purchase a new truck and trade my durango in I don't feel as though I was treated respectfully 2 days later after I turn down their deal I get a phone call basically promising to give me the deal I wanted with in home financing at 6 o'clock in the evening on the 31st and they tell me that they're going to make a deal because they have to reach their quota and there one vehicle shy of their quota I spoke to two different salesman that night and they both told me the same thing... told me that they would call me right back and they would get me into the vehicle with my payment terms and that's the only thing that I disagreed with the point is if they called me 2 days later after me leaving their facility they weren't willing to work for me at that moment but the minute they fell short of their commission check they were all about helping me get into a vehicle however they never called me back that evening like they said ...I will call you right back... I waited for them to call did not continue with my plans as I didn't know if I needed to go to Joplin or what... I find this very unprofessional and I find that they do not stand behind their mission statement or the five promises that they make that are clearly stated online on their webpage More

Doesn't care about customers if I could give 0 stars I would. Over two weeks ago, my husband traded his truck in with this company. It took them over 2 weeks to process the payoff if I could give 0 stars I would. Over two weeks ago, my husband traded his truck in with this company. It took them over 2 weeks to process the payoff payment. They didn't inform us it would take so long to cut a 2 minute check to the finance company. Therefore, the payment, after we were TOLD, not to worry about it. We wouldn't owe another payment, yes by this dealership.... The payment is auto drafted from our bank account. When my husband calls the GM Mark, he makes a joke, "Yeah, the salesman is out driving it, and decided he didn't want it." After, my husband says this isn't a joking matter the GM Mark said he would call him back and after several hours still no call. So, I call and when I do, he basically said my personal finances were not his issue. He was very argumentative about the situation. Didn't try to find a solution to the problem. I work out of town and now I'm stuck 1,000 miles away with no money because they told us just the opposite of what we should have been told to begin with! More

Diagnostics for overheating got me red HOT! Called BEFORE I took my car in. Asked team to run diagnostics and fix. Assured evaluated and within specs. Car overheated after driving 17 miles! Called BEFORE I took my car in. Asked team to run diagnostics and fix. Assured evaluated and within specs. Car overheated after driving 17 miles! More