Frank Fletcher Dodge Chrysler Jeep Ram Sherwood
Sherwood, AR
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I’m very happy with my service I was very happy with the service and time he gave me. And will send Family and friends to him. I felt very happy today. I was very happy with the service and time he gave me. And will send Family and friends to him. I felt very happy today. More
Quick and accurate Doug and Ryan are master sales and master finance. They are quick and accurate. Doug worked all my numbers way before I got to the dealership and di Doug and Ryan are master sales and master finance. They are quick and accurate. Doug worked all my numbers way before I got to the dealership and didn't give up. More
Recall Friendly service. Clean waiting lounge. Friendly and polite employees. I purchased this vehicle several years ago from this dealership and have always Friendly service. Clean waiting lounge. Friendly and polite employees. I purchased this vehicle several years ago from this dealership and have always gone to them for all services. More
Great Customer service in helping me purchase a new car b From the time I pulled onto the lot, customer service was outstanding. They was very informative about each vechical I was inquiring about. Definitely From the time I pulled onto the lot, customer service was outstanding. They was very informative about each vechical I was inquiring about. Definitely would recommend friends and family. More
Taken advantage of My dad is retired and on a fixed income. He was wanting to trade for a small truck or a car with the similar payment he was making since he is on a fi My dad is retired and on a fixed income. He was wanting to trade for a small truck or a car with the similar payment he was making since he is on a fixed income after retiring due to medical reasons. He bought his last car from here and was very happy with his experience. The salesman at that time helped him get exactly what he wanted. Great payment, very easy sale. No pushing. This time, he went to look around and they showed him a car priced high. Not what he wanted, but he decided to see what they could work out. He was pushed into buying this car. The first care he looked at. They told him that his sales tax would be around 450. WRONG. Sales tax on a 17,000 car won't be that low. My dad wasn't thinking straight and went along with it. They also told him that they will be sending him $100 dollars to put on the payment since the payment was way higher than what he wanted to make. We will see if this happens. I highly doubt it. Now, my dad has the stress of having to come up with the sales tax for this car because he was pushed into it. If he doesn't receive the $100 to go down on the payment for the first few months, I will be taking this higher. I strongly encourage you not to go here unless you want to be pushed into a car you don't want. More
Turn around! Do not buy from this dealership! We bought a New Dodge Ram from this dealership It was special ordered and we loved the way it looked and the payments were affordable.Initially we wer We bought a New Dodge Ram from this dealership It was special ordered and we loved the way it looked and the payments were affordable.Initially we were elated. However that quickly faded. The Dodge was in his service center 26 TIMES in less then 1 year. The problems were a broad range of issues from the transmission, motor, faulty drive train. This truck never seen a dirt road there was no reason to have this many issues.We wanted to declare it a lemon due to the amount of times it had to be in his shop. I will not mention the amount of days it was in the shop and I shouldn't mention the Huge dent that they put in the hood and denied doing it. Long story short Mr Fletcher would not declare it a lemon because they were able to fix some of the issues and the other issues were still being addressed.. Our warranty was going to expire and he was going to make us a sweet deal to buy another new vehicle. He devalued the Ram to a ridiculous dollar value. We bid him farewell and will never step foot inside of this dealership again. We bought a different truck from another dealership. More
Dinamic Experience! Chrys B. was an outstanding salesman! He was very knowledgable and helpful with putting me in the vehicle that was just right for me! I recommend Flet Chrys B. was an outstanding salesman! He was very knowledgable and helpful with putting me in the vehicle that was just right for me! I recommend Fletcher: Dodge, Chrysler, Jeep to anyone that’s ready for greatness! More
Great people to work with Everyone I dealt with at Fletcher was very helpful. From the sales team to finance, even to the inhouse insurance department. This was my second purch Everyone I dealt with at Fletcher was very helpful. From the sales team to finance, even to the inhouse insurance department. This was my second purchase from them and will most likely use them again in the future. More
Rude rude rude My daughter bought a used car and was promised some things in the deal. Follow through has been lacking. She was frustrated so I went to help get thi My daughter bought a used car and was promised some things in the deal. Follow through has been lacking. She was frustrated so I went to help get things worked out. Asked to speak to general manager who was very rude. Apparently he thinks because he is a man talking to a female he can dominate the conversation. I could not complete a sentence without him interrupting me. I was also told my daughter was lying about how she had been treated. He informed me there are 2 sides to every story. EXACTLY AND NEITHER ONE OF US WAS THERE because the original complaint was about someone else. Apparently they don't need people to buy cars from them and don't care if customer is satisfied. Customer service 101 must have been skipped. I would give negative stars if that was an option. On the upside, Corey from used cars side was great. He has great customer service. More
Fast service and friendly people I got fast service and meet friendly people and treated very good. This is the second vehicle I have purchased there and will be back when I need anot I got fast service and meet friendly people and treated very good. This is the second vehicle I have purchased there and will be back when I need another vechicle. More