Frank Fletcher Bentonville Honda

Truely the most dishonest car sales practices I've ever encountered and a complete waste of time. Found a truck on their website I wanted to buy last Friday, clicked on the tab to apply for financing thro encountered and a complete waste of time. Found a truck on their website I wanted to buy last Friday, clicked on the tab to apply for financing through them, filled out all information for for my trade, filled out my application information and got a message saying I had been approved for financing which included the payment amount, term (72 mos - prefilled), interest rate, trade deduction, minimum down payment and final price including fees. I clicked on the button to "accept this deal" and then was asked to select a date and time to "pickup my new vehicle", which I scheduled for the following Monday. I received 6-8 emails all saying "Thank you for buying from Fletcher Honda, your scheduled pickup time is ... let's gather up the essentials you'll need to pick up your new car: Valid Drivers License, Proof of Insurance, Check or Banking Info" I opted to use the upload feature on the website to save time and finalize the deal and sent my drivers license, insurance card and bank statement to them, received 2 videos from a car salesman there, one of which showed the truck I was purchasing in the shop with the salesman saying " getting your new truck inspected and ready for you to pickup...", I proceeded to get a cashier's check for the down payment from my bank and my husband and I took off work for Monday to make the 2.5 hr drive to pick up the truck. Saturday I logged in to the website to see if our documents had been received and if we needed to do anything else before Monday and noticed the truck not only still was listed for sale, but the price had been raised by $1200. Messaged the dealership to find out what was going on and the salesman called me soon after to tell me that the financing application and trade valuation and payment detail features on their website were "simulation only" and didn't actually mean anything, then actually had the nerve to laugh at me and say "there's no WAY you're going to get approved for a 72 mo loan on that truck!" and when I said we'd shared our personal details with them, been told we had a deal, bought a cashier's check and taken off work to pickup the truck we were told we had bought he didn't even bother to apologize, just said again very sarcastically that it was all just a "simulation" and they didn't actually do any of that until the appointment. He refused to even address the fact they raised the price after offering me a "deal" to accept or show any indication he wanted to sell me the truck. Fraudulent business practices start to finish, data mining and completely unethical sales tactics - I've bought 40+ cars in my life from various dealerships and never been treated worse or seen a shadier car lot than this one - buyer beware all the way. More

I am not thrilled with this place at all. I wish I could take it all back! My first issue was I bought the car around 7ish in the evening. The next morning I called maybe 15 mins after they open because I take it all back! My first issue was I bought the car around 7ish in the evening. The next morning I called maybe 15 mins after they open because I wanted to change my financing. I got a WAY better deal on interest somewhere else.. I was definitely ripped off.. Oh no I couldn't do that. They already submitted the paperwork. Which I doubt. Go figure. Then my heated seats didn't work. Mind you this is a 2021 honda hrv. Brand new. I tried the heated seats over a couple of weeks and they were very inconsistent and most of the time barely got warm. They are supposed to get very warm. Then a day before I was supposed to bring it in to be looked at the air unit started knocking. I bring the car in and the guy tests everything and said well everything is working and the air unit sounds fine. Uh no. Not true. I was just riding with the heated seats and I know for a fact they were not working and the air unit should be looked at regardless becauseof the noises. If I say there is a problem with my car there is a problem. I don't make things up so I can drop my car off to sit there all day. I want my car with me and prefer not to go to the dealership I do not like. There is also a setting on the vehicle that doesn't work. My salesman says he will look at it and see what he can do but what in the world????? This is a 2021 car. There should be no issues!!! If I could I'd leave the car in the lot and take a refund. I've already had it. They didn't have a transportation service and didn't even allow me to use a vehicle while my car sat all day. Great service you guys! I will be refinancing asap to get out from under them. More

Worked with Ross, our salesman. He was courteous and easy to work with. Ross is very professional and was very knowledgeable about the vehicles. I highly recommend him to help you purchase a vehicle. He will to work with. Ross is very professional and was very knowledgeable about the vehicles. I highly recommend him to help you purchase a vehicle. He will treat you well. More

Speedy determination of eligibility to make a deal ! The people at dealership kept our wait time to the shortest time ever to purchase a new car ! They were quick to tell us the offer & our acceptance w The people at dealership kept our wait time to the shortest time ever to purchase a new car ! They were quick to tell us the offer & our acceptance was hard to believe we could trade our Toyota & Harley ! We have been able to save money on insurance & payments going out monthly ! Rick Sisemore was the best ! We definitely recommend him & Frank Fletcher Honda to everyone ! More

Honda CRV Good experience on my purchase. Don did a great job explaining all of the features. I would recommend hmm for a new car purchase any time. Good experience on my purchase. Don did a great job explaining all of the features. I would recommend hmm for a new car purchase any time. More

Happy customers I told them what I want and they got me that and more everybody was so friendly and helpful I think everybody should shop here 🤗 I told them what I want and they got me that and more everybody was so friendly and helpful I think everybody should shop here 🤗 More

Best Car Buying Experience This was hands down the best experience buying a car experience we’ve ever had, from the sales floor, the detail service and finance. It was a smooth, This was hands down the best experience buying a car experience we’ve ever had, from the sales floor, the detail service and finance. It was a smooth, fairly quick process. More

Excellent Customer Service I had a great car buying experience. I dealt with Joe and James and both took great care of me. I will refer many friends and family here. I had a great car buying experience. I dealt with Joe and James and both took great care of me. I will refer many friends and family here. More

Great experience Jordan McGuire was informative and provided great information and opinions on questions my family had. Made the process painless and worth the 30 min Jordan McGuire was informative and provided great information and opinions on questions my family had. Made the process painless and worth the 30 minute drive. More

The Fletcher Honda experience is so good, I bought two. I bought a 2019 Honda Passport EX-L from Fletcher Honda in June. Eric Price assisted me in the process, which took less than 45 minutes and was easy a I bought a 2019 Honda Passport EX-L from Fletcher Honda in June. Eric Price assisted me in the process, which took less than 45 minutes and was easy and painless. It was just a good conversation, with good people. I was able to get the vehicle I wanted at a fair price, minus the craziness you might find elsewhere. Eric was a total professional throughout the process. He's knowledgeable, friendly and straight forward. Fletcher Honda treated me right the first time I walked in the door to buy a new CR-V a few months ago. That experience brought me back a second time. I didn't even consider talking to another dealership. I appreciate the easy process, good people and quality product this Fletcher delivers. Thank you! More