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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,475 Reviews
Call Service Center (806) 796-7777

2,475 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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January 27, 2022

Frank Brown completed my service recall repair quickly and professionally. Thanks for getting me into your shop the next day. More

by reraze1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
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Jan 27, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 26, 2022

The service and checkout counter were all professional and very courteous. Always enjoy going to get the car service. More

by fourcwade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jan 26, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 26, 2022

The Honda service department is exceptional!!They go The Honda service department is exceptional!! They go above and beyond to listen to your concerns. They all take time to explain and educate me on s More

by shanay822
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul, Terry and the courtesy shuttle driver
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Jan 26, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 26, 2022

The service was good and they were prompt in in getting the air bag fixed and fixing the horn as well More

by michaelmajors2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronny
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Jan 27, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 25, 2022

Oil and fuel filter change took three hours longer than told it would take. Had to call and check on it. More

by rgraves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 25, 2022

Quick and easy. Nice waiting area on a cold day. Friendly staff that remembered me from my last visit More

by jmfulenwider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jan 26, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 25, 2022

Went to get my oil changed and within 30 mins you guys were done and had us out of there. Loved the service. More

by jimenez.amiya13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Gilvin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 23, 2022

A+++ service. Paul Vera was knowledgeable and responsive to my concerns and even managed a reduction in the overall bill. Long story: I brought in my 2019 Honda Insight for a battery problem (car has ~2 More

by J.Bailoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Report | Print
Jan 26, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 21, 2022

Great service department. Took care of our oil change and tire rotation with no problems. Will be going there from now on. More

by Piswan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 19, 2022

Appreciate their attention to detail and kindness. Will be back when service is needed. John Abernathy More

by No screen name given
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Jan 20, 2022 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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