Frank Brown Auto and Truck Ranch - Service Center

The parts and service departments were very efficient and took care of my needs quickly took care of my needs quickly More

Terry and Paul do a great job. The check in and check out process is quick and efficient. The time it takes for your car to be serviced is fast. It is obvious that Frank Brown Hond The check in and check out process is quick and efficient. The time it takes for your car to be serviced is fast. It is obvious that Frank Brown Honda service department cares. More

Communication really needs to improve in the Service Dept. A customer should not have to call days later to find out what is going on with the vehicle Dept. A customer should not have to call days later to find out what is going on with the vehicle More

The service was fine. The checkout process was cold. I had to find my car and no one greeted me or showed me where to find my car or keys. Additionally, I think a car wash The checkout process was cold. I had to find my car and no one greeted me or showed me where to find my car or keys. Additionally, I think a car wash and vacuum should be standard for an oil change and service. I was under the impression I would receive these when I purchased my new Honda. More

Service was a bit slow for the solution but I say that because I came in with scan code from the part store of the issue and then three days later they gave me the same diagnosis. I’m not mad but if I had because I came in with scan code from the part store of the issue and then three days later they gave me the same diagnosis. I’m not mad but if I had a family and that was only way transportation I would have been in trouble is all I’m saying. More

Friendly prompt and worked well communicating with my husband who is hearing impaired. Great Job! husband who is hearing impaired. Great Job! More

Ronnie was very respectful and attentive when I spoke to him. He made sure what we went in for got done correctly. He did a great job and I appreciate how he called me afterwards to check on the vehicle and him. He made sure what we went in for got done correctly. He did a great job and I appreciate how he called me afterwards to check on the vehicle and if I have any questions. Keep up the Great work Ronnie! Thank you! More

Great service with no worries about the people doing the work damaging the car. Can’t say that about anyone else here in Lubbock work damaging the car. Can’t say that about anyone else here in Lubbock More

Frank Brown went above my expectations on care for my car. Thank u for the extra TLC until I can get my car in at Hub City for some body work. car. Thank u for the extra TLC until I can get my car in at Hub City for some body work. More

Took care of the warranty work. Was getting a cat back exhaust, installed that I have already paid for. They called me thursday May 30th to say it will be Monday June 3 before t Was getting a cat back exhaust, installed that I have already paid for. They called me thursday May 30th to say it will be Monday June 3 before they can start installing it. After not hearing anything, I finally call on June 5 to check on it. Service tech then tells me he should had called me. That the guy is out for surgery. And they don't have anybody else that can do it.. Terrible at keeping customer informed. And the cat back exhaust says it needs to be installed by a certified dealer for warranty reasons. More