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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,514 Reviews
Call Service Center (806) 796-7777

2,514 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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September 09, 2023

You always do an exceptional job. Thank you for your courteous service and taking care of my vehicle! More

by rbzyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie in service dept
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Sep 10, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

September 09, 2023

I got in promptly and the service was excellent. They kept me informed the entire time and they had me out in no time. More

by david7118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 09, 2023

I had several issues and questions. Dean in Service answered answered helped every step of the way. More

by km5864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean
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Sep 09, 2023 -

km5864 responded

They did a great job!!!

September 09, 2023

Always a great job and experience! Go above and beyond! Take care of everything and keep me updated! More

by cmmeyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Sep 10, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

September 08, 2023

I josh beavers acknowledge my problem and attended my situation fast n apologized for the inconvenience.. when employees rush on getting their job quick , we make mistakes. josh was courteous, police, un More

by bigroylilroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Sep 10, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 08, 2023

They were able to quickly xxxxx and repair my vehicle smoothly and efficiently with a very fair price More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 07, 2023

Look I’m not trying to be rude. Sammy in the service department is super nice! Calls with updates but my truck sat there for a month or more and I spent close to $600 to have a truc More

by cbdavis22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sammy in service department
Report | Print
Sep 07, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

September 04, 2023

The service department always does a great job with our Hondas and makes the experience comfortable and convenient. Dale Loveless is excellent! More

by ddodson60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 04, 2023

Always a friendly, welcoming and professional treatment by the service staff!!! You’re my first choice for my Honda cars I own!!! More

by mikeacruz3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t see the individual that attended me!
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Sep 06, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

September 01, 2023

Always a good experience. Helpful and respectful staff, and reasonable prices. Thanks Always a good experience with work done in a timely manner. Helpful and respectful staff, More

by jpm4411
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Sep 06, 2023 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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