Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,472 Reviews of Frank Brown Auto and Truck Ranch - Service Center
The team goes above and beyond to make the experience good They were able to fix all of my issues and get my car back to me on the same day. It really helped me out! They were able to fix all of my issues and get my car back to me on the same day. It really helped me out! More
Great friendly service I always feel confident that my vehicle is in good hands and will deserve the attention it needs. Sammy is all ways professional and Terry at the coun I always feel confident that my vehicle is in good hands and will deserve the attention it needs. Sammy is all ways professional and Terry at the counter always greets me with a smile and goes over the report of my vehicle with me keep up the good work. More
pleasant My problem was taken care of within the time limit I was given and the service man working with me (Sammy) was polite, knowledgeable and helpful. He e My problem was taken care of within the time limit I was given and the service man working with me (Sammy) was polite, knowledgeable and helpful. He explained how they would fix it where I could understand. That to me is very important. More
rear bake job I called Frank Brown and asked if I could bring the Pilot in for a rear axle brake job and pick it up in the morning. They said "sure" over the phone. I called Frank Brown and asked if I could bring the Pilot in for a rear axle brake job and pick it up in the morning. They said "sure" over the phone. This was around 3:15 PM, by the time I got to the dealership it was 3:30. Rudy met us at the door and said I'll have someone on it right away. Well around 5:15 or so I get a call from Frank Brown Honda saying my car was ready. I think it was Angel who signed off on it. Can't beat that anywhere for speed and efficiency. Try it at any other dealership and see where it gets you! More
Over due oil change I have never taken my Honda to anyone but Frank Brown. They have the best service department therefore I shall always continue to use them. I have never taken my Honda to anyone but Frank Brown. They have the best service department therefore I shall always continue to use them. More
Service Department The Frank Brown Auto and Truck Ranch Service Department never lets me down! The staff is always VERY courteous and available for any questions that w The Frank Brown Auto and Truck Ranch Service Department never lets me down! The staff is always VERY courteous and available for any questions that we may have. I have no problem bringing my two children with me when it's time to get our oil changed. The lobby is always neat and clean with a TV available and a play area for the kids. The complimentary popcorn is always their favorite. I never take my vehicle anywhere else! More
Speedy Oil change It is always a good experience at Frank Brown Honda. Fast, efficient. And good fresh popcorn and bottled water FREE while you wait. Rudy notifies me i It is always a good experience at Frank Brown Honda. Fast, efficient. And good fresh popcorn and bottled water FREE while you wait. Rudy notifies me if other services are recommended. More
Great experience with this dealership I have my vehicle serviced with this dealership and they are consistent with the wait time. No need to call for an appointment just walk in. Unlike I have my vehicle serviced with this dealership and they are consistent with the wait time. No need to call for an appointment just walk in. Unlike the other honda dealership in abilene even you call for appointment it will still take an hour or more to wait just for a oil change. The people are accomodating and comes to you right away as soon as you pull in the mechanic building. I refered my colleague to try this dealership and she was happy with the service appointment of her honda CRV. More
Excellent Service I scheduled an appointment through mobile app and dropped off vehicle at scheduled time. We had the courtesy shuttle drop us off for lunch and by the I scheduled an appointment through mobile app and dropped off vehicle at scheduled time. We had the courtesy shuttle drop us off for lunch and by the time we returned the vehicle was completed. Staff is always friendly and courteous. More
None like it. I have bought most of my cars...all except one and that was a mistake. Frank Brown service it top notch and I would not dream of taking either of my H I have bought most of my cars...all except one and that was a mistake. Frank Brown service it top notch and I would not dream of taking either of my Hondas anywhere else. It is always a positive experience. This is the second review I have sent. More