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Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,422 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,422 Reviews of Frank Brown Auto and Truck Ranch - Service Center
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May 28, 2018
Extremely satisfied The service was done quickly and my down time was short.. The problem was explained clearly and in a professional manner. I did have some wiry, and th The service was done quickly and my down time was short.. The problem was explained clearly and in a professional manner. I did have some wiry, and they were all answered to my satisfaction. More
by mimipapa2
Verified CustomerEmployees Worked With
Dean
Helpful May 28, 2018
Oil change and tire rotation The service is always excellent. The techs are very friendly. I live in Hobbs, New Mexico but drive up because of the service every time. The service is always excellent. The techs are very friendly. I live in Hobbs, New Mexico but drive up because of the service every time. More
by stevesauceda
Employees Worked With
Terry
May 28, 2018
Getting an oil change in a hurry and getting it done correct I can always call the service department and get an estimate of wait time for an oil change and usually it is less than an hour with folks ahead of me I can always call the service department and get an estimate of wait time for an oil change and usually it is less than an hour with folks ahead of me, otherwise it gets going as soon as I pull into the bay. The service writers are always so courteous and smiling. I have yet to find a drop of oil in my driveway. That is extremely rare. Frank Brown's folks are the greatest. More
by saberjet56
Employees Worked With
Tony, Dean, and Rudy
May 28, 2018
Service I have always had an excellent experience with Frank Brown, weather it was a recallbor basic oil change. Even buying my car was a good experience I have always had an excellent experience with Frank Brown, weather it was a recallbor basic oil change. Even buying my car was a good experience More
by dariusluckey
Employees Worked With
Other Employees :
Angel Sauceda, Blake Silvas, Dayne O'Reilly, Dan Bryant, Dusty Harrison
May 26, 2018
Great Job Service was fast, comfortable waiting area, staff were friendly, approachable and willing to help. Answered all queries in good manner and showed know Service was fast, comfortable waiting area, staff were friendly, approachable and willing to help. Answered all queries in good manner and showed knowledgeable with their work. More
by rapt0711
Employees Worked With
Terry
May 25, 2018
Warranty on tailgate on 2018 Chevy Silverton Great service wish sales department would work with me have bought last 6 pickups from Bailey Roliver 3 hours away and you are only 5 minutes! Don’t s Great service wish sales department would work with me have bought last 6 pickups from Bailey Roliver 3 hours away and you are only 5 minutes! Don’t seem interested in sales but Your Service is great! More
by ld_hunter49
Employees Worked With
Ronnie in Service. He is excellent
May 25, 2018
Quick and Easy Called ahead to see if there was availability for an oil change and Ineas told to come on in. I was great Ted at my car door and the wait was short an Called ahead to see if there was availability for an oil change and Ineas told to come on in. I was great Ted at my car door and the wait was short and sweet. More
by smorga12
Employees Worked With
Terry in service check out.
May 24, 2018
Great Service I took my car in for an oil change and tire rotation. This was my first time here, and I was greeted with smiling faces. I was guided through the ver I took my car in for an oil change and tire rotation. This was my first time here, and I was greeted with smiling faces. I was guided through the very easy process which did not take long at all. More
by rnx2
Employees Worked With
Rudy
May 22, 2018
Fast friendly service Went in for oil change and nail in my tire. Sammy and another man met me in service sept. I waited in the service department area which was clean and Went in for oil change and nail in my tire. Sammy and another man met me in service sept. I waited in the service department area which was clean and very accommodating. Terry, who is always friendly checked me out. More
by Vondacox
Employees Worked With
Terry in service dept checkout
May 21, 2018
Wonderful! Friendly customer service. Convienant customer transportation. Very professional and friendly service department. Honda is all around a great vehicle Friendly customer service. Convienant customer transportation. Very professional and friendly service department. Honda is all around a great vehicle to own and drive. Everyone who works at this dealership are courteous and professional More
by FRIERJESS31
Employees Worked With
Other Employees :
Angel Sauceda, Dayne O'Reilly, Bernardo Ottoni, Dan Bryant, Dusty Harrison
