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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,422 Reviews

2,422 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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June 07, 2018

Oil change Waiting room very comfortable and offers TV, computer, magazines and popcorn and water or coffee. Also has play equipment for those with small childre More

by Jean Schubert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry in service office
Jun 07, 2018 -

Frank Brown Auto and Truck Ranch responded

Jean, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown.. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 06, 2018

The service was allsome your WORKS are great I brought my Honda 2006 I always had it services at Honda I only had one problem on the Service We fought but we came to an agreement Since t More

by IDACERVANTES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy, Den, Terry, Robert
Jun 07, 2018 -

Frank Brown Auto and Truck Ranch responded

Ida, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 06, 2018

Excellent service from beginning to end! I came in for my first oil change for my new Honda Accord. Very prompt and friendly service-from the guy who took my information and keys when I dropp More

by SaM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry at service checkout
June 04, 2018

Low tire had a nail in it Thanks for getting my tire fixed and in and out so i could get back to work. Always a pleasure to get my car serviced. More

by slram1980
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernardo Ottoni
Jun 04, 2018 -

Frank Brown Auto and Truck Ranch responded

slram1980, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

June 04, 2018

Oil change and inspection They were so awesome. Got done quickly and the best price in town. I would come here over any other place, they accommodated me to get my inspection s More

by kaylalevin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Sauceda
Jun 05, 2018 -

Frank Brown Auto and Truck Ranch responded

Kay, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 01, 2018

Excellent Helped me look for the car I wanted and went over everything in detail about the car and was very nice and genuine. The dealer had patience with me ev More

by elida1999
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernardo Ottoni
Jun 01, 2018 -

Frank Brown Auto and Truck Ranch responded

Elida, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new 2018 GMC and look forward to servicing your new GMC in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

June 01, 2018

oilchange in my chrysler 300. almost ruined my motor Went in for my oil change and used frank brown as per my warranty demands. They kinked the oring and gave the car back to me without checking. By th More

by nashlandscaping
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I dont remember names
Jun 04, 2018 -

Frank Brown Auto and Truck Ranch responded

nashlandscaping, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. I am sorry to hear that we failed to meet your expectations during your recent service visit. I have review your comments with Corey McNeil, GMC Service Manager and our GMC Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC

June 01, 2018

Oil change Since buying my used vehicle from Frank Brown I have been getting the oil changed there. The challenge is this is a Ford diesel at a GMC dealership! T More

by Snappy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dusty Harrison
Jun 04, 2018 -

Frank Brown Auto and Truck Ranch responded

Snappy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

May 28, 2018

Service I went in on a very busy weekend and they were able to get me in and out ina very reasonable time. As always Terry was very efficient even with the wa More

by HARVEYHOUSE5011
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Lovelesd and Terry
May 29, 2018 -

Frank Brown Auto and Truck Ranch responded

Harvey, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 28, 2018

Oil Change/Tire Rotation Ronnie always takes excellent care of us. He is always very friendly and eager to help. He’s the biggest reason we keep going back to Frank Brown for More

by bill.robles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
May 29, 2018 -

Frank Brown Auto and Truck Ranch responded

Bill, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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