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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,423 Reviews

2,423 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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July 04, 2018

Excellent customer service I bought my Honda Accord in January and absolutely love it. What I appreciate the very most is how excellent everyone is in the service center. Two em More

by cmaedean4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry, Rudy
Jul 05, 2018 -

Frank Brown Auto and Truck Ranch responded

cmaedean4, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

July 04, 2018

Oil change Ronnie did a great job as usual. Quick work out of the shop. Tire pressure was not set correctly had to return it to the technician. More

by M.ANTONIELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Bottello
Jul 05, 2018 -

Frank Brown Auto and Truck Ranch responded

M.Antoniello, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 03, 2018

Great Job I really appreciate the job that was done. Every one was pleasant and the driver took me back to work and pick me up. Thanks More

by Addie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie
Jul 03, 2018 -

Frank Brown Auto and Truck Ranch responded

Addie, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

July 02, 2018

Great Service From to pickup the service was great. They gave me a pleasant ride home and came back to pick me up when the car was finished. More

by cruddydon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Jul 02, 2018 -

Frank Brown Auto and Truck Ranch responded

cruddydon, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

June 29, 2018

Great place The staff was very friendly, and I didn't have to wait very long at all. The staff at Frank Brown has always been very nice and helpful. More

by hoss3322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy
Jun 29, 2018 -

Frank Brown Auto and Truck Ranch responded

hoss3322, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 28, 2018

Regular Service I have already left a review, but here it goes again. I went in for a regular oil change and told the gentleman that I was also taking a trip and he More

by PATSYHOGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Cisneros
Jun 28, 2018 -

Frank Brown Auto and Truck Ranch responded

Patsy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 28, 2018

Oil change and interior repairs We came in for an oil change and to fix the handle on the interior passenger door. Rudy was wonderful! He communicated everything clearly and was supe More

by jphodgins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Cisneros
Jun 29, 2018 -

Frank Brown Auto and Truck Ranch responded

jphodgins, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 27, 2018

The best service center in Lubbock! Dean and co-workers at Frank Brown provide services that are always in the best interest of the customer. We have four Honda vehicles and we know with More

by rjlascano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless, Rudy Cisneros
Jun 27, 2018 -

Frank Brown Auto and Truck Ranch responded

rjlascano, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 26, 2018

A class a service center I have been a customer of Honda dealership for about a year and half. The service I have received from the service department is the best. Lightyears More

by rufusw300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudyard Cisneros and Ramon constancio
Jun 27, 2018 -

Frank Brown Auto and Truck Ranch responded

rufusw300, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

June 25, 2018

Service Dept. Every service work I have done at Frank Brown has always been a great experience. I know they will take good care of me and my car. More

by dgmy3sons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Dean and Terry(cashier)
Jun 25, 2018 -

Frank Brown Auto and Truck Ranch responded

dgmy3sons, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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