Frank Brown Auto and Truck Ranch - Service Center

Quick and courteous I went to get a new key and key fob...they said it would take an hour. It was half an hour and I was out the door. I went to get a new key and key fob...they said it would take an hour. It was half an hour and I was out the door. More

Terrible Experience I scheduled an appointment 2 weeks in advance for my engine light being on. I showed up for my appointment and was told they did not have an appointm I scheduled an appointment 2 weeks in advance for my engine light being on. I showed up for my appointment and was told they did not have an appointment for me. They told me they would be able to get to it soon and would let me know what they find. Six hours later I call and they still have not looked at it, but say that it is next in line and to expect a call in the next couple of hours. I didn't hear from them the rest of that day or the next morning. I called the next morning at 11 and was told they still haven't seen it. They repeated that they would get to it soon. I heard back several hours later and was told that they found the issue and that the throttle body position sensor needed to be replaced and it would cost $355. I asked for the part number to price it myself. I checked with two places and both confirmed the part number did not fit my vehicle but an equivalent was $20-30. I went to the dealer the following morning to pick up my truck and was told the technician still had his scanner plugged in to it and he was on a test drive. They told me he should be back any minute. Thirty minutes later they pull my truck around and charge me $99. The paperwork included no diagnostic information at all. Everything about this experience was unacceptable. I will not be returning. More

Running boards installed. Went in for an oil change. Inquired about having running boards out on my Pilot. They quoted a price- I accepted. They ordered the running boards on F Went in for an oil change. Inquired about having running boards out on my Pilot. They quoted a price- I accepted. They ordered the running boards on Friday and I went back to Lubbock the next Friday and had them installed. They look great and I was only there an hour!! Awesome job. More

Great customer service! The staff is very friendly and informative. The facility is clean, kid friendly, and comfortable. I only waited a maximum of 15 minutes! Well deserved The staff is very friendly and informative. The facility is clean, kid friendly, and comfortable. I only waited a maximum of 15 minutes! Well deserved 5 out of 5 More

Body work on my car I was very happy with the way my car looked. Everyone was very nice and helpful. The wait was not bad. My whole experience was good. Thank you for I was very happy with the way my car looked. Everyone was very nice and helpful. The wait was not bad. My whole experience was good. Thank you for the help. More

The staff was very professional treated meVery kindly they also change my all within 30 minutes they were awesome Got my car back to me and the checkout person was very professional treated meVery kindly they also change my all within 30 minutes they were awesome Got my car back to me and the checkout person was very friendlyWould recommend this dealership to my friends More

Recent Regular Oil Change and Tire Rotation Check in was friendly, quick, Popcorn fresh popped-LOL. Waiting room atmosphere is great and if you have questions about the progress with your vehic Check in was friendly, quick, Popcorn fresh popped-LOL. Waiting room atmosphere is great and if you have questions about the progress with your vehicle,, someone is always accessable Check out with Terry, was great as always. Thanks guys! More

Had oil changed and bought key batteries Great service great folks and my experience was a pleasant and memorable one . The help I received was quick and accurate . Thank you for a job well d Great service great folks and my experience was a pleasant and memorable one . The help I received was quick and accurate . Thank you for a job well done More

Friendly, timely and efficient Very friendly, timely and efficient. A comfortable waiting room to relax while I waited. I definitely recommend Frank Brown service department and w Very friendly, timely and efficient. A comfortable waiting room to relax while I waited. I definitely recommend Frank Brown service department and will definitely be back. More

Job well done in more ways than one! The service was excellent and timely as well as the kindness and politeness of the emplyees. Thank you and deeply appreciated! Keep up the outstandin The service was excellent and timely as well as the kindness and politeness of the emplyees. Thank you and deeply appreciated! Keep up the outstanding work! More