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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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October 01, 2018

Great customer service The customer service is always great. The staff is friendly and knowledgeable . I have never had to wait very long. If you do have a bigger job, they More

by Happy camper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony V, Terry, Robert L,Bobby, Mark P
Oct 01, 2018 -

Frank Brown Auto and Truck Ranch responded

Happy camper, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Oct 08, 2018 -

Frank Brown Auto and Truck Ranch responded

Happy camper, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 01, 2018

Excellence in customer service, as always Frank Brown Honda Service Center helped me with my oil change and changing my air filter. Terry, especially, was super helpful in explaining to me wh More

by texaslws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 01, 2018 -

Frank Brown Auto and Truck Ranch responded

texaslws, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 01, 2018

good service They got right on my service and it was done quickly so I was able to get my truck back by 10am same day. Thanks More

by flatlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy
September 28, 2018

Great service Great service. Always friendly staff and great service rates. Express service gets you in and out quickly and with exactly what you want as well as a More

by jssaenz86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
Sep 28, 2018 -

Frank Brown Auto and Truck Ranch responded

jssaenz86, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 28, 2018

Battery replacement Problem w battery was quickly diagnosed & resolved by Sammy Perez & service technician. I am always pleased w their customer & repair services. Happy More

by canyon2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Perez
Sep 28, 2018 -

Frank Brown Auto and Truck Ranch responded

canyon2016, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

September 28, 2018

Recalled Airbags I called these guys on multiple occasions to get my airbags fixed and every time they told me to bring it in and they’d get it taken care of no proble More

by Frank Brown
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cant really recall names, I think Dan was the guy. My driver, a gentleman was sooo sweet, Dan Bryant
Oct 01, 2018 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 27, 2018

Oil change & tire rotation Ran my car by for an oil change and rotation, the service guys were fast and had me in and out in a hour. Terry was amazing making sure I knew my vehi More

by k1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Sep 27, 2018 -

Frank Brown Auto and Truck Ranch responded

k1, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 27, 2018

Fast and efficient Crew is always pleasant and knowledgeable. I went in for routine oil change that was super quick! I enjoy doing business with everyone in service de More

by moon_7736
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept and Terry in checkout
Sep 28, 2018 -

Frank Brown Auto and Truck Ranch responded

moon_7736, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 26, 2018

Tire fixed Fast & polite service, Terry is alwYs so nice ! Love that I can just run by and get a tire fixed in such a short time! Thank you Honda More

by jolb46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Sep 26, 2018 -

Frank Brown Auto and Truck Ranch responded

jolb46, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

September 26, 2018

Good experience Getting my oil changed at this location was quick and easy. I drove into the service center and was helped immediately and my car was taken care of wi More

by madi.cheyney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
Sep 26, 2018 -

Frank Brown Auto and Truck Ranch responded

madi.cheyney, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Oct 01, 2018 -

Frank Brown Auto and Truck Ranch responded

madi.cheyney, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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