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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,475 Reviews

2,475 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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October 11, 2019

Frank brown review Service was done fast with no hassle went above and beyond the minimal service needed. Would recommend Frank Brown auto dealer and service department More

by Mchavez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry service consultant
Oct 11, 2019 -

Frank Brown Auto and Truck Ranch responded

Mchavez, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 11, 2019

Oil change, tire rotation and recalls An unplanned extended stay in Lubbock lead me to Frank Brown Honda for general service on my Honda Odyssey van. The service advisor was prompt, polite More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
Oct 13, 2019 -

Frank Brown Auto and Truck Ranch responded

Jane, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 11, 2019

Excellent service on car & checking out Car care was excellent & Terry checking me out was outstanding always. Do not know person who took care but was very nice and very helpful More

by suzannepeterscarlton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man taking money- Terry is always helpful in explaining service done & charges
Oct 13, 2019 -

Frank Brown Auto and Truck Ranch responded

suzannepeterscarlton, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 10, 2019

Oil Change and Inspection Very fast service. Inspection seemed very thorough and I have confidence in the report. Need to make another road trip soon, and now I feel the car More

by ebryant01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony V
Oct 11, 2019 -

Frank Brown Auto and Truck Ranch responded

ebryant01, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 10, 2019

Love Frank Brown Honda Great service, reasonable prices, great people. I won’t go anywhere else, they take great care of me and my car and very reasonable prices. More

by smithsuzee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry in service department
Oct 11, 2019 -

Frank Brown Auto and Truck Ranch responded

smithsuzee, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 10, 2019

Routine maintenance Everyone at Frank Brown has been very friendly and courteous..... The entire experience from buying to the routine maintenance after the purchase has More

by gharwood55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 11, 2019 -

Frank Brown Auto and Truck Ranch responded

gharwood55, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 09, 2019

Honda Service My visit this time was exceptional! Oil change performed and had no problems. Love this dealership and the Honda Service team! Thanks for always havin More

by Adrienne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless, Terry
Oct 11, 2019 -

Frank Brown Auto and Truck Ranch responded

Adrienne, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 08, 2019

Great job Amazing service each and every time we go. We have 6 vehicles in our family from fun and would shop no where else we have purchased no where else for More

by wroan41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

wroan41, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 08, 2019

Not happy Supposed to be trained Honda mechanics. A lot of my time was waisted. And now I have over a $1500.00 a/c in a 2008 Honda. Better off going somewhere More

by LMA0
Recommend Dealer
No
Employees Worked With
Dean
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

LMA0, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Please feel free to contact me at 806-796-7777. Cordially, Rick Swindell IT Director Frank Brown Honda

October 07, 2019

Excellent service Called for an oil change that was covered by my extended warranty they got me that afternoon and had me taken care of in about 15 minutes. Service adv More

by Carrla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Oct 08, 2019 -

Frank Brown Auto and Truck Ranch responded

Carrla, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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