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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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October 17, 2019

My time is not valued by Frank Brown A week ahead of time I made 8:30 a.m appointment to have car looked at. I dropped car off on time. I hadn’t heard anything so I called at 4:00 p.m bc More

by Lilavrcut3
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ronnie
Oct 18, 2019 -

Frank Brown Auto and Truck Ranch responded

Lilavrcut3, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 17, 2019

Great service, very friendly Reasonable price for service, very attentive to all of our concerns. I would recommend. Finished work within reasonable time. Handled extra requests p More

by Shuvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
Oct 18, 2019 -

Frank Brown Auto and Truck Ranch responded

Shuvo, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 16, 2019

Ronnie Botello very friendly and professional . I chosen Frank Brown and had serious problem with my transmission and turned out I’m glad I did take my Gmc truck to them they got it fixed in a timel More

by Ronny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Oct 16, 2019 -

Frank Brown Auto and Truck Ranch responded

Ronny, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

October 14, 2019

Excellent!! All service members were very professional & helpful. Explained the process & expected time to be done. Done faster than expected. Terry was especiall More

by cmcclain7369
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Lovelace
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

cmcclain7369, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 14, 2019

Replaced brake pads. Friendly and helpful Working on replacing a part that has been previously replaced. They agreed that it is still causing a problem and will be replacing without further mo More

by Camryn10
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

Camryn10, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 14, 2019

Great service Needed a couple of things done on my car and i assumed it would take at least a day to get it done but it took less than 4 hours. Awesome More

by Steve W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony viera
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

Steve W, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 14, 2019

Service Got in fast and efficient shuttle awesome service driver very friendly Terry that checked car out was also efficient and friendly He found y ser More

by purplerives
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry and the person driving shuttle
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

purplerives, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 14, 2019

Fast, friendly and great price! I had traveled from out of state when my alert came up that service was due, went in for an oil change and tire rotation, took no more than half an ho More

by griego5262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

griego5262, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 14, 2019

Oil change We received Very quick and fast service We were in and out in about 40 minutes We had Great service and friendly service people thank you Honda More

by tjkkoala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Oct 15, 2019 -

Frank Brown Auto and Truck Ranch responded

tjkkoala, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 11, 2019

Frank brown review Service was done fast with no hassle went above and beyond the minimal service needed. Would recommend Frank Brown auto dealer and service department More

by Mchavez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry service consultant
Oct 11, 2019 -

Frank Brown Auto and Truck Ranch responded

Mchavez, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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