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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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October 23, 2019

Excellence Sammy is great! He has helped me several times and is always on top of everything. He continues to go out of his way to make sure my vehicle is taken More

by Jalvarez0121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Perez, service cashier
Oct 24, 2019 -

Frank Brown Auto and Truck Ranch responded

Jalvarez0121, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

October 23, 2019

Great Experience Easy to deal with and very knowledgeable! Kept me up to date with the whole process. I would highly recommend and would take my vehicle here again. More

by belle7001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando Reyna
Oct 24, 2019 -

Frank Brown Auto and Truck Ranch responded

belle7001, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 23, 2019

Fast and efficient Great local dealership with the friendliest service! Brought car for regular maintenance and they were awesome as always and had it in and out fast. More

by kaci_greer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie
Oct 24, 2019 -

Frank Brown Auto and Truck Ranch responded

kaci_greer, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

October 19, 2019

Service on our 2003 Honda Van Great service - good people. They are always courteous and prompt. Your service department always takes care of any problem we have with our on the va More

by Dto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Oct 22, 2019 -

Frank Brown Auto and Truck Ranch responded

Dto, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 18, 2019

Always a good interaction!! The best service people in town. From the service advisors to the mechanics to the cashiers. Would not trust my Honda’s, now on my third, to anyone el More

by basicdr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry, cashier
Oct 18, 2019 -

Frank Brown Auto and Truck Ranch responded

basicdr1, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 18, 2019

Always a pleasant experience! Frank Brown Service Center takes good care of our Honda’s. Oil changes are done with little wait time and are priced very reasonable. We wouldn’t take More

by Idakb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All the service staff are great!, Dan Bryant
Oct 18, 2019 -

Frank Brown Auto and Truck Ranch responded

Idakb, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 18, 2019

Warranty For warranty info they are great. I won’t purchase new cars in the Lubbock area for they are nowhere near competitive to the Denton or metroplex marke More

by Caylan Schenk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie in service
Oct 22, 2019 -

Frank Brown Auto and Truck Ranch responded

Caylan Schenk, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 18, 2019

Great customer service Jordan did awesome job ! He knows what he’s doing. i feel secure driving knowing honda frank brown takes care and did inspection on my car... keep i More

by Cherie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan martinez
Oct 22, 2019 -

Frank Brown Auto and Truck Ranch responded

Cherie, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 18, 2019

Impeccably My sevice provider answered all my questions and took care of working with the warranty to get my car covered. He was wonderful and kind. More

by lauraaguilar15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie botello
Oct 22, 2019 -

Frank Brown Auto and Truck Ranch responded

lauraaguilar15, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

October 17, 2019

Service of 2016 Honda Pilot Would highly recommend Frank Brown service Department. Everyone was friendly and professional. The service of our Honda Pilot was quick but very thor More

by michelle.keen93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean L, Daniel Vllapando, Terry
Oct 17, 2019 -

Frank Brown Auto and Truck Ranch responded

michelle.keen93, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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