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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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November 05, 2019

Came in for an oil change I came in for an oil change and they found 2 recalls on my car, which they went ahead and fixed. It saved me a trip back! More

by Marilee Bray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m sorry-I don’t remember the man’s name.
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

Marilee Bray, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 05, 2019

Recall and service This Recall was the first I heard of I took my truck in for service and Ronnie Botello made sure my truck came out safe including the recall on the br More

by supernightflier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

supernightflier, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 05, 2019

Good experience Excellent job done for my ac and battery. Dean was my service provider. He was excellent. He also arranged drop off and pick up me More

by Rafikul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

Rafikul, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 04, 2019

Oil change Great service! A very good experience. They made this very easy and painless! My weight was not long at all. Was very pleased with my visit More

by ppunchard2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Nov 06, 2019 -

Frank Brown Auto and Truck Ranch responded

ppunchard2, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 01, 2019

Great Experience The staff at this dealership were wonderful! They took great care of My car. They were very friendly & courteous to me. I needed a specific part for m More

by CeCe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony & Terry
Nov 02, 2019 -

Frank Brown Auto and Truck Ranch responded

CeCe, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 31, 2019

Excellent service and great people. I always get excellent and fast service. The people are knowledgeable and friendly. They always take great car of me and my car. I’ll be back. More

by marsha2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other
Nov 01, 2019 -

Frank Brown Auto and Truck Ranch responded

marsha2, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 30, 2019

Super people! Tyson Hall rocks. Very professional. We needed a car after ours was totaled. He answered our questions, didn't push it and made the process as seaml More

by cindin41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2019 -

Frank Brown Auto and Truck Ranch responded

cindin41, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 30, 2019

Its a good car dealership! Thank ya'll so much i love my car one day ill get an upgrade when i can afford it but probably not soon! Lol. More

by Sadebates113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Oct 31, 2019 -

Frank Brown Auto and Truck Ranch responded

Sadebates113, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

October 25, 2019

Frank Brown Honda service Frank Brown Honda service always does a great job. I took our Honda CRV in to have the battery checked out. The service team ran some tests and found More

by scotthartsfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Loveless and Terry Perkins
Oct 28, 2019 -

Frank Brown Auto and Truck Ranch responded

scotthartsfield, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

October 25, 2019

Great Service Department The staff are very friendly and helpful. Tony was great to let me know exactly what was going on with my car and how long it would take to fix it. I More

by Happybuyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Terry
Oct 28, 2019 -

Frank Brown Auto and Truck Ranch responded

Happybuyer, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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