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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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November 18, 2019

Great experience and service I needed new tires for travel and this dealership was ready in a couple of days to assist me. I love the service received and the overall customer ser More

by G. Coppage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

G. Coppage, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 18, 2019

Great experience. Friendly people, good surrounding, done in good time. The environment you present to your customer is relaxing and clean. Free popcorn and water mak More

by lonmoyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony V
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

lonmoyer, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 18, 2019

Efficient but thorough service every time I trust Frank Brown to be thorough but efficient with time. They don’t try to fix things that aren’t broken. They’re friendly and helpful. More

by Tammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

Tammy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 18, 2019

Great service! Never had any interaction with Frank Brown. I received a recall notice on my truck and contacted them to get it taken care of. From my first call, to More

by chechavez53
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ronnie and Lonnie
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

chechavez53, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 17, 2019

Service This was my first time in for service on my GMC Arcadia. I was due for an oil change which I got, also my tires were rotated that day. I didn’t expec More

by Nana0629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

Nana0629, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 17, 2019

Excellent Service We went for an oil change with our Honda CRV 2018.We were there at 8am and it only took less than an hour.Excellent service!would recommend! More

by Verfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy,Tony
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

Cvergara, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 16, 2019

Oil change and tire rotation Was fast and friendly , explained everything they did to the car clearly. Had a nice waiting room to sit in while they did the work! More

by tazz44me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Perkins
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

tazz44me, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 16, 2019

company recall service center not open on weekends. i work out of town. when i took Odyssey, they didn’t have the parts or recall repairs. also asked about fluid More

by SMILEKYLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unknown
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

SMILEKYLA, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. Cordially, Rick Swindell IT Director Frank Brown Honda

November 14, 2019

first oil change I took my 2019 Pilot in for its first oil change. While there, I was also asked if I wanted to have the upgrade on my audio system installed. Everyt More

by ronnie.oneal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't get the name of the technician I dealt with.
Nov 17, 2019 -

Frank Brown Auto and Truck Ranch responded

ronnie.oneal, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 13, 2019

Oil change Your met at service department with great attitude. They Listen to your needs and will go out of their way to accommodate them. I always recommend yo More

by jgonzales1808
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie
Nov 13, 2019 -

Frank Brown Auto and Truck Ranch responded

jgonzales1808, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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