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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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November 27, 2019

Great customer service When I arrived I was greeted by Mr. Botello, he is very polite and very friendly the waiting area is a little small but other than that everything was More

by maria_sr10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Frank Brown Auto and Truck Ranch responded

maria_sr10, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 27, 2019

Quick & Personable Terry explains what has been done to the car and is always very friendly. He will let you know when to expect the next service. Service was a quick More

by wantay23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Nov 29, 2019 -

Frank Brown Auto and Truck Ranch responded

wantay23, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 26, 2019

Great visit On my last visit I received great friendly service at an excellent price. I was greeted and provided with quick suggestions for service. I did not h More

by linuxknob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of who
Nov 26, 2019 -

Frank Brown Auto and Truck Ranch responded

linuxknob, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 26, 2019

Good, but not satisfied Great guys, they’re xxxx of some salesmen that’s for sure. Kienen sold me my first vehicle ever and I wouldn’t have gone any other way about it More

by lopez.cole103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Frank Brown Auto and Truck Ranch responded

lopez.cole103, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director

November 26, 2019

Oil change Had a great experience at Frank Brown today with great service getting my oil changed! I always ask for Ronnie Botello because he always takes such go More

by Djd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Djd, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 26, 2019

Amazing service The staff are always genuine and courteous! Getting an oil change is never a chore and is actually a very pleasant experience. Thanks a bunch Frank Br More

by monicadayreyess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
Nov 27, 2019 -

Frank Brown Auto and Truck Ranch responded

monicadayreyess, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 25, 2019

Service Had excellent service. Tony help me out a lot with the question I had and he was able answer them. He also told me the step by step what needed to be More

by DEATH3234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 26, 2019 -

Frank Brown Auto and Truck Ranch responded

DEATH3234, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 25, 2019

Great fast service I had 6 of our company trucks that had recalls unfortunately only 2 were GMCs. The other 4 were Chevys, so I had to take those 4 to a different dealer More

by mwright
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Frank Brown Auto and Truck Ranch responded

mwright, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 22, 2019

Service review As always fantastic service and outstanding personnel. Got me checked in and got me to work right on time. Gave me a complete description of what serv More

by MD.WEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

MD.WEST, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 22, 2019

Oil change Just an oil change this time. Got in and out quickly. Waiting room clean and bright. Fresh popcorn and cold water along with vending machines availabl More

by M.ANTONIELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

M.ANTONIELLO , Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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