Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center
Friendly good service and quick As a repeat customer have been satisfied with all employees. I intend to be a repeat customer in buying another vehicle and using service department As a repeat customer have been satisfied with all employees. I intend to be a repeat customer in buying another vehicle and using service department. More
Oil change and tire rotation They were fast, friendly and professional! I would recommend them to anybody. I dropped it off and picked it up at my convenience. Thanks guys! They were fast, friendly and professional! I would recommend them to anybody. I dropped it off and picked it up at my convenience. Thanks guys! More
first oil change on new car Terry was extremely helpful in resolving the problem l had with the first oil change of my Honda Fit. I had been told by the salesman, Matthew, (who n Terry was extremely helpful in resolving the problem l had with the first oil change of my Honda Fit. I had been told by the salesman, Matthew, (who no longer works there) that the first oil change was complimentary. When l brought my new Fit in for that service, l was told it was NOT complimentary. However, l had recommended this salesman and vehicle to a friend who also purchased with you. My friend received his oil change without issue approximately a month ago. I felt extremely irritated by this, as l had purchased and been instrumental in the sale of 3 vehicles from you this year. I was given the ‘run around’ by the sales department, who claimed ‘they never give free oil changes’. Terry corrected this error More
Frank Brown - Excellent Took my 2019 GMC Sierra Denali in for first oil change and safety check . Also, flash of computer for software reset on brake sensor. Can't have only Took my 2019 GMC Sierra Denali in for first oil change and safety check . Also, flash of computer for software reset on brake sensor. Can't have only 14% brkes om front with only 6 K miles? All accomplished quickly with no hitch !! More
Pleased Customer I was very pleased with the service department. They were very honest in the fact that they only charged me 1/2 the amount of the diagnostic analysis I was very pleased with the service department. They were very honest in the fact that they only charged me 1/2 the amount of the diagnostic analysis. They were very friendly and courteous. More
Very efficient and friendly. Had it ready as we requested Ronnie called us to keep us updated on the status of the part ordered and then scheduled us in a timely way. We appreciate his professionalism. Ronnie called us to keep us updated on the status of the part ordered and then scheduled us in a timely way. We appreciate his professionalism. More
December Full Service Prompt service and friendly staff helps for a satisfied customer. Quick and easy drop off and a simple phone call when finished to pickup and pay. Prompt service and friendly staff helps for a satisfied customer. Quick and easy drop off and a simple phone call when finished to pickup and pay. More
Very courteous Very windy day I was greeted by the door opening just to drive in. Everyone was very courteous kind knowledgeable about getting my car serviced Very windy day I was greeted by the door opening just to drive in. Everyone was very courteous kind knowledgeable about getting my car serviced More
Perfection in a Hurry When I arrived for my appointment I was met by a friendly face and informed that an oil change and inspection would take one hour and ten minutes. 45 When I arrived for my appointment I was met by a friendly face and informed that an oil change and inspection would take one hour and ten minutes. 45 minutes later I was out of the door a happy man, More
Quick and easy oil change. No appointment needed. In and out in just a few minutes with tires rotated and new oil. Very nice folks. Great price including a safety check. No appointment needed. In and out in just a few minutes with tires rotated and new oil. Very nice folks. Great price including a safety check. More