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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews
Call Service Center (806) 796-7777

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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February 23, 2024

Great service, Ronnie was prompt and kept me informed Would highly recommend this service dept to anyone More

by Slushtx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 23, 2024

The man who helped me in the service department was very kind and helpful. He did a fantastic job. More

by EMILYBUMBLEBEE
Recommend Dealer
Yes
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Feb 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 23, 2024

The transaction was effortless. I traded in my GMC Terrain and left with a Honda CRV Hybrid, which I love! More

by knicola1964
Recommend Dealer
Yes
Employees Worked With
Yes
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Feb 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 22, 2024

Pricing was good. Got me out a lot faster than expected. Customer service is excellent! More

by gfs_dls
Recommend Dealer
Yes
Employees Worked With
Sammy
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Feb 23, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 16, 2024

Efficient. They were efficient and friendly and I felt confident they would do a good job. More

by judithan519
Recommend Dealer
Yes
Employees Worked With
Paul in service dept.
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Feb 19, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 16, 2024

Fast, efficient service. They took care of all the services I had requested in a timely manner. More

by Ouidouxjazz49
Recommend Dealer
Yes
Employees Worked With
Terry
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Feb 19, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 15, 2024

The did the work that I requested. They did a Great Job They did it in a timely manner More

by lbkpdlrb
Recommend Dealer
Yes
Employees Worked With
Phillip Hansen
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Feb 19, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 14, 2024

Highly professional, courteous, and quick services. Also, reasonable price for their services. Would definitely recommend! More

by jabf_1987i
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
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Feb 14, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

February 13, 2024

It was good for the most part, just was a bit frustrated having to wait on parts More

by Latinoheat
Recommend Dealer
Yes
Employees Worked With
Ronnie
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Feb 14, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

February 13, 2024

Everyone is always so professional, so nice always have a smile on their face and willing to help in whatever way they can More

by ashleyn.cummings17
Recommend Dealer
Yes
Employees Worked With
Terry and maintenance crew
Report | Print
Feb 14, 2024 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity GMC to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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