Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center
Service work Took 14 weeks (3 1/2 months) to repair my 2018 Yukon. The service advisor is the only one who tried to keep me up dated. The managers didn't seem to c Took 14 weeks (3 1/2 months) to repair my 2018 Yukon. The service advisor is the only one who tried to keep me up dated. The managers didn't seem to care or they would have made an effort to talk to me. Very poor customer service, even with having purchased 4 vehicles in the last 9-10 years from the dealership. More
Very fast and friendly service Soon as i got to the service building they were ready to greet me and see what services I needed done. Everything was done on a very great timely man Soon as i got to the service building they were ready to greet me and see what services I needed done. Everything was done on a very great timely manner, of course ill be back. More
Oil change & tire rotation Dean and tony were great and made the experience super easy. I was worried they would not be able to work on my Toyota, but they got the appropriate f Dean and tony were great and made the experience super easy. I was worried they would not be able to work on my Toyota, but they got the appropriate filter and had me back on the rode in no time! More
Great Customer Service Great Customer Service. Did a great job on my car and the waiting area was clean and quiet. They always have the parts and filters I need. Thank you F Great Customer Service. Did a great job on my car and the waiting area was clean and quiet. They always have the parts and filters I need. Thank you Frank Brown! More
Great service Quick, and easy. They had wonderful service terry in customer service was awesome. He helped put a lot and answered my questions I had. He was a major Quick, and easy. They had wonderful service terry in customer service was awesome. He helped put a lot and answered my questions I had. He was a major help. More
Service center Terry, took great care of me! Thanks! He took the time to walk me out to my car and had me ch check wipers to see if they were working properly! Terry, took great care of me! Thanks! He took the time to walk me out to my car and had me ch check wipers to see if they were working properly! More
Got my oil changed and that is what I need ed Waiting room was comfortable but no snacks available nor was my car washed upon return. Perhaps I have been spoiled but other dealerships where I have Waiting room was comfortable but no snacks available nor was my car washed upon return. Perhaps I have been spoiled but other dealerships where I have purchased new cars had nice and free donuts, popcorn and drinks and my car was washed on return after just an oil change. More
Excellent service! I never leave disappointed at the Honda service center. I've had my new Honda for a year now and have been bringing my car for its schedule services e I never leave disappointed at the Honda service center. I've had my new Honda for a year now and have been bringing my car for its schedule services ever since. They always do such a great job checking/ servicing my car. It’s like driving off the lot with a brand new, just-bought car each time. Very nice service from a very nice, dedicated staff every time! More
Great as always! Great service and Terry at check out was fantastic! Tony in the service department treated me with great service as always!! I highly recommend Frank Great service and Terry at check out was fantastic! Tony in the service department treated me with great service as always!! I highly recommend Frank Brown Honda!! More
Outstanding team at Frank Brown Both the service center and sales team at Frank Brown do an outstanding job making sure the customers needs are taken care of, and making the customer Both the service center and sales team at Frank Brown do an outstanding job making sure the customers needs are taken care of, and making the customer feel welcome. More