Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center
Great Service Greeted by friendly smiling people. Everyone took the time to say hello and came by to admire my add-ons. The service manager came to talk to me regar Greeted by friendly smiling people. Everyone took the time to say hello and came by to admire my add-ons. The service manager came to talk to me regarding several recall notices and apologized for not having the personnel available to perform the repairs and asked I come back after the holidays. More
Outstanding customer care A great experience from the beginning! Tony was very professional and helpful as well as Terry at the front desk. I am extremely lucky to have Frank B A great experience from the beginning! Tony was very professional and helpful as well as Terry at the front desk. I am extremely lucky to have Frank Brown Honda as my go-to location for all of my automotive needs. I will be back again! More
Service of a tire pressure problem Tire was new however it would not keep the correct air pressure. The service center tried to find the leak but could not find it. Thanks for your effo Tire was new however it would not keep the correct air pressure. The service center tried to find the leak but could not find it. Thanks for your efforts, I made it to Austin on time, however the tire still leaks air, and I had to add air two more times on my way to Austin. Thank you to all who help get me back on the road again on Dec 23rd. I really appreciate your support!! More
disaster I spent $1k+ check engine light goes off on my way home. Rented car to see family in Christmas $360. Lousy customer service. Will they make it better? I spent $1k+ check engine light goes off on my way home. Rented car to see family in Christmas $360. Lousy customer service. Will they make it better? More
Quality Service Frank brown honda provides quality service to all my honda vehicles. They do provide timely response and great customer service as you drive in the se Frank brown honda provides quality service to all my honda vehicles. They do provide timely response and great customer service as you drive in the service bay. On a regular day, 30 mins is what it takes to have an oil change. Overall, I am very satisfied with the services i receive. More
Great! Everyone was so nice. Enjoy the convenience of the waiting room! Fair price for an oil change and tire rotation .There was a wait but was worth Everyone was so nice. Enjoy the convenience of the waiting room! Fair price for an oil change and tire rotation .There was a wait but was worth More
Top Notch I am always treated well, from check-in to check-out. Robert the driver takes and picks me up safely, courteously and is always personable. Terry the I am always treated well, from check-in to check-out. Robert the driver takes and picks me up safely, courteously and is always personable. Terry the cashier is always professional and friendly. I would go nowhere else for service of my Honda. More
My Experience! I needed my car in two days but it took 3. However the problem was the shipper of the parts. They took my needs seriously and worked to get me a goo I needed my car in two days but it took 3. However the problem was the shipper of the parts. They took my needs seriously and worked to get me a good price. Overall, good service!! More
lol change and rotation I went in for a regular oil change and tire rotation. It was a slow weekday, but service was fast and friendly. The free water and popcorn was an adde I went in for a regular oil change and tire rotation. It was a slow weekday, but service was fast and friendly. The free water and popcorn was an added bonus. More
Car repair The day my car quit my 96 yr old father was rushed hospital. I appreciated any and all help to get my car back under my circumstances. The day my car quit my 96 yr old father was rushed hospital. I appreciated any and all help to get my car back under my circumstances. More