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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,474 Reviews

2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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December 27, 2019

Great Service Greeted by friendly smiling people. Everyone took the time to say hello and came by to admire my add-ons. The service manager came to talk to me regar More

by mdziamski59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy Perez
Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

mdziamski59, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 27, 2019

Outstanding customer care A great experience from the beginning! Tony was very professional and helpful as well as Terry at the front desk. I am extremely lucky to have Frank B More

by lcfuller25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony and Terry
Dec 30, 2019 -

Frank Brown Auto and Truck Ranch responded

lcfuller25, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 25, 2019

Service of a tire pressure problem Tire was new however it would not keep the correct air pressure. The service center tried to find the leak but could not find it. Thanks for your effo More

by Larry S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I am bad with names
Dec 26, 2019 -

Frank Brown Auto and Truck Ranch responded

Larry S, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 24, 2019

disaster I spent $1k+ check engine light goes off on my way home. Rented car to see family in Christmas $360. Lousy customer service. Will they make it better? More

by hoping they will make it good
Customer Service
Friendliness
Recommend Dealer
No
Dec 26, 2019 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 23, 2019

Quality Service Frank brown honda provides quality service to all my honda vehicles. They do provide timely response and great customer service as you drive in the se More

by nazer_dagani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
Dec 23, 2019 -

Frank Brown Auto and Truck Ranch responded

nazer_dagani, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

December 23, 2019

Great! Everyone was so nice. Enjoy the convenience of the waiting room! Fair price for an oil change and tire rotation .There was a wait but was worth More

by kklangford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Man that i checked me out, was very nice!
Dec 26, 2019 -

Frank Brown Auto and Truck Ranch responded

kklangford, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 22, 2019

Top Notch I am always treated well, from check-in to check-out. Robert the driver takes and picks me up safely, courteously and is always personable. Terry the More

by annapete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry the cashier, Robert the driver.
Dec 23, 2019 -

Frank Brown Auto and Truck Ranch responded

annapete, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

December 20, 2019

My Experience! I needed my car in two days but it took 3. However the problem was the shipper of the parts. They took my needs seriously and worked to get me a goo More

by Papaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2019 -

Frank Brown Auto and Truck Ranch responded

Papaw, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 20, 2019

lol change and rotation I went in for a regular oil change and tire rotation. It was a slow weekday, but service was fast and friendly. The free water and popcorn was an adde More

by YukonDriver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2019 -

Frank Brown Auto and Truck Ranch responded

YukonDriver, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

December 20, 2019

Car repair The day my car quit my 96 yr old father was rushed hospital. I appreciated any and all help to get my car back under my circumstances. More

by donna.barnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie??
Dec 20, 2019 -

Frank Brown Auto and Truck Ranch responded

donna.barnes, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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