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Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,474 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,474 Reviews of Frank Brown Auto and Truck Ranch - Service Center
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January 02, 2020
Excellent customer service!! Very courteous and helpful. Ronnie always works hard to get me in and out of service as quickly and as efficiently as possible. Very glad he is my ser Very courteous and helpful. Ronnie always works hard to get me in and out of service as quickly and as efficiently as possible. Very glad he is my service advisor. More
by Carrla
Verified CustomerEmployees Worked With
January 02, 2020
Thorough They were very quick, efficient, and explained everything in detail. Can’t ask for better service at such a great price! Also enjoy television and fre They were very quick, efficient, and explained everything in detail. Can’t ask for better service at such a great price! Also enjoy television and free WiFi More
by JonO
Employees Worked With
Ronnie Botello, Terry Perkins
January 01, 2020
safety inspection and oil change Prompt and courteous as always. that is why I bought my new car there. I have been using their service since 1999. always good. they even got parts fo Prompt and courteous as always. that is why I bought my new car there. I have been using their service since 1999. always good. they even got parts for my old car when I had it. More
by donald.daniel
Employees Worked With
guy who took order and guy who took payment
December 31, 2019
Even better service than i expected!!! Excellent!!! From start to finish it eas an excellent experience! The service center had me an oul change and a repair all wraoped up by lunch! Wooohooo! From start to finish it eas an excellent experience! The service center had me an oul change and a repair all wraoped up by lunch! Wooohooo! More
by Jthompson
Employees Worked With
Guy who took my money!
December 31, 2019
Always the best! I have dealt with Frank Brown for 5 years. No one else services my truck and no one else will. They are the best at what they do! I have dealt with Frank Brown for 5 years. No one else services my truck and no one else will. They are the best at what they do! More
by Medgar397
Employees Worked With
Dan Bryant
December 30, 2019
Great care on wife’s crv & my si civic Guys in the service bay where great in getting my vehicles in & out in a timely manner & Terry at the front counter was vary nice & helpful answering Guys in the service bay where great in getting my vehicles in & out in a timely manner & Terry at the front counter was vary nice & helpful answering all my questions More
by jeremywarren82
Employees Worked With
Terry
December 30, 2019
Terrible Experience Worst experience and customer service I’ve ever seen. Always have owned GMC vehicles and this experience alone is making me switch to Toyota. Thanks. Worst experience and customer service I’ve ever seen. Always have owned GMC vehicles and this experience alone is making me switch to Toyota. Thanks. More
by John
December 30, 2019
Windshield molding replacement I needed to replace a piece of windshield molding and get new wipers. It was done efficiently and I always enjoy visiting the Honda service departmen I needed to replace a piece of windshield molding and get new wipers. It was done efficiently and I always enjoy visiting the Honda service department. The service writer and Terry, the cashier, are always exceptionally friendly and nice . More
by judmae49
Employees Worked With
Service writer and terry the cashier
December 28, 2019
Great service, just need one more upgrade. Everything’s great especially the courtesy pick up and drop off guy. However, would’ve been excellent if the vehicle was courtesy hand washed when se Everything’s great especially the courtesy pick up and drop off guy. However, would’ve been excellent if the vehicle was courtesy hand washed when service was done. It will make all the vehicle owner feel like driving out with a new car from the dealer. More
by lamlamnail
Employees Worked With
Other Employees :
Blake Silvas, Dayne O'Reilly, Dan Bryant
December 27, 2019
Awesome Service Tony and Dean always take care of my auto needs. Top notch customer service. Better than 5 minute oil change formally known as Bolton’s.😀 Keep Up the Tony and Dean always take care of my auto needs. Top notch customer service. Better than 5 minute oil change formally known as Bolton’s.😀 Keep Up the good work. I’ll be back on the 1st of January. More
by grantfisherchirfsfan#15
Employees Worked With
Dean Loveless and Tony
