Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,418 Reviews of Frank Brown Auto and Truck Ranch - Service Center
Windshield molding replacement I needed to replace a piece of windshield molding and get new wipers. It was done efficiently and I always enjoy visiting the Honda service departmen I needed to replace a piece of windshield molding and get new wipers. It was done efficiently and I always enjoy visiting the Honda service department. The service writer and Terry, the cashier, are always exceptionally friendly and nice . More
Great Service Greeted by friendly smiling people. Everyone took the time to say hello and came by to admire my add-ons. The service manager came to talk to me regar Greeted by friendly smiling people. Everyone took the time to say hello and came by to admire my add-ons. The service manager came to talk to me regarding several recall notices and apologized for not having the personnel available to perform the repairs and asked I come back after the holidays. More
Great service, just need one more upgrade. Everything’s great especially the courtesy pick up and drop off guy. However, would’ve been excellent if the vehicle was courtesy hand washed when se Everything’s great especially the courtesy pick up and drop off guy. However, would’ve been excellent if the vehicle was courtesy hand washed when service was done. It will make all the vehicle owner feel like driving out with a new car from the dealer. More
Outstanding customer care A great experience from the beginning! Tony was very professional and helpful as well as Terry at the front desk. I am extremely lucky to have Frank B A great experience from the beginning! Tony was very professional and helpful as well as Terry at the front desk. I am extremely lucky to have Frank Brown Honda as my go-to location for all of my automotive needs. I will be back again! More
Awesome Service Tony and Dean always take care of my auto needs. Top notch customer service. Better than 5 minute oil change formally known as Bolton’s.😀 Keep Tony and Dean always take care of my auto needs. Top notch customer service. Better than 5 minute oil change formally known as Bolton’s.😀 Keep Up the good work. I’ll be back on the 1st of January. More
Service of a tire pressure problem Tire was new however it would not keep the correct air pressure. The service center tried to find the leak but could not find it. Thanks for your effo Tire was new however it would not keep the correct air pressure. The service center tried to find the leak but could not find it. Thanks for your efforts, I made it to Austin on time, however the tire still leaks air, and I had to add air two more times on my way to Austin. Thank you to all who help get me back on the road again on Dec 23rd. I really appreciate your support!! More
disaster I spent $1k+ check engine light goes off on my way home. Rented car to see family in Christmas $360. Lousy customer service. Will they make it better? I spent $1k+ check engine light goes off on my way home. Rented car to see family in Christmas $360. Lousy customer service. Will they make it better? More
Quality Service Frank brown honda provides quality service to all my honda vehicles. They do provide timely response and great customer service as you drive in the se Frank brown honda provides quality service to all my honda vehicles. They do provide timely response and great customer service as you drive in the service bay. On a regular day, 30 mins is what it takes to have an oil change. Overall, I am very satisfied with the services i receive. More
Great! Everyone was so nice. Enjoy the convenience of the waiting room! Fair price for an oil change and tire rotation .There was a wait but was worth Everyone was so nice. Enjoy the convenience of the waiting room! Fair price for an oil change and tire rotation .There was a wait but was worth More
Top Notch I am always treated well, from check-in to check-out. Robert the driver takes and picks me up safely, courteously and is always personable. Terry the I am always treated well, from check-in to check-out. Robert the driver takes and picks me up safely, courteously and is always personable. Terry the cashier is always professional and friendly. I would go nowhere else for service of my Honda. More