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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,422 Reviews
Call Service Center (806) 796-7777

2,422 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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January 20, 2020

Took car in for regular maintenance. (Oil change, Tire rotation). Service Dept.,(Dean and Terry) , very knowledgeable, professional and polite. Great people from sales to service. More

by bryanreeves
Recommend Dealer
Yes
Employees Worked With
Terry and Dean in service! , Dan Bryant
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

bryanreeves, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
January 17, 2020

Service is well. The 1 star is based on being asked to fill out a survey and never getting the free oil change that was promised. I have been filling out surveys for years now and have never received my f More

by justjoe
Recommend Dealer
No
Employees Worked With
Unknown.
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

justjoe, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 16, 2020

Service visit was very good. Took care of my oil change and inspection quickly and the follow-up was great. Really appreciated Terry’s help. More

by bobbyh5922
Recommend Dealer
Yes
Employees Worked With
Terry Perkins
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

bobbyh5922, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 15, 2020

We have an extended warranty that includes 2 free oil changes a year. I called and scheduled that morning at about 8am dropped off by 8:30. At around 9:15 Frank brown called and said they were finished More

by !Qazxsw3
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

!Qazxsw3, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 15, 2020

Very few things went right with my attempted scheduled service, but at least they were nice. They completed the work in a reasonable amount of time More

by JS
Recommend Dealer
No
Employees Worked With
Ricardo Alegria
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

JS, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 14, 2020

Went in for oil change/rotation. Didn’t need appointment and it took a couple of hours which was very reasonable. Price was competitive with the oil change shop, if not better. Terry in the cashiers offic More

by tkpcolo
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

tkpcolo, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
January 14, 2020

My only experience has been with the service department, and from start to finish they were great. They were informative, patient, and very friendly. I will definitely bring my GMC back here for servicing. More

by edgriffin2017
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

edgriffin2017, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 14, 2020

Awesome service department. Attention to detail is good. Willingness to help and understand the problem is outstanding. Have used them since purchasing my new Chevrolet from another dealer but have been t More

by Michael Spees
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

Michael Spees, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 14, 2020

The customer service is great and friendly. And the services are quick, comprehensive, and the most interesting thing is the price is a little bit less than the coupon I have received. More

by ehce0812
Recommend Dealer
Yes
Employees Worked With
Terry
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

ehce0812, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 13, 2020

Frank Brown has always proved the best support for our vehicles all trucks. It has always help us when we bring the truck in for service. It’s service department is the best More

by NAVARROSPEEDY
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 15, 2020 -

Frank Brown Auto and Truck Ranch responded

NAVARROSPEEDY, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
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