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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,422 Reviews

2,422 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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January 25, 2020

Quick and easy visit for an oil change . Greeted immediately. Oil change completed in less than 30 minutes. Check out also friendly and efficient staff. More

by gsmawilliams
Recommend Dealer
Yes
Employees Worked With
Service department
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

gsmawilliams, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 24, 2020

This dealership always greets me promptly, takes care of my requests, and treats me daily. Terry is always helpful and explains my bill completely. Thank you for taking care of my automobile maintenance!!!! More

by glyndamorris
Recommend Dealer
Yes
Employees Worked With
Terry.
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

glyndamorris, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 23, 2020

B-1 service oil change, inspecting brakes, belts, tires, fluids, rotating tires, etc. Very fast and convenient and the service and parts guy walked out into the waiting area and found me - no shouting of a More

by jwhitley4
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

jwhitley4, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 23, 2020

Dean and Terry took really good care of me. Always a pleasure and they treat me well every time I need service. Nice and quick. More

by tbrent069
Recommend Dealer
Yes
Employees Worked With
Dean, Terry
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

tbrent069, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 23, 2020

The wait time was a little lengthy but the service was great as always. Terry helped us and was awesome and even called me to tell me he saved my daughter’s toy she left behind from going into the trash. More

by ilovemylk
Recommend Dealer
Yes
Employees Worked With
Terry
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

ilovemylk, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 21, 2020

The best service in the area, awesome and friendly staff!!! Brought my vehicle in for an oil change and tire rotation. Tony was very helpful and knowledgeable when I dropped off my vehicle. He explained every More

by BKWELLS5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony V and Terry
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

BKWELLS5, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 21, 2020

FastEr service than I was told. People were friendly and easy to work with. The experience was good on all counts. Thank you. 5 stars More

by sally.post
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

sally.post, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

January 21, 2020

Excellent Service I will most definitely bring my van to this dealership and recommend it to friends. Staff was very friendly and knowledgable. The time from when I d More

by wawealbery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry at counter and the gentleman that took my name and number when I pulled up into the garage was very helpful I think his name was Tony.
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

wawealbery, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 21, 2020

1-20-20 visit to Frank Brown. I take my 2013 Honda CRV to Frank Brown for all oil changes and tire rotation. The service representatives are always very friendly, courteous, and h More

by ectjrt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

ectjrt, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 21, 2020

Excellence You guys are simply the best! I am always treated with respect and everyone is so friendly. The shuttle service is prompt, and the driver is so nice More

by jlb1937
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Villapando, Dean, Terry, and the shuttle driver
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

jlb1937, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

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