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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,422 Reviews

2,422 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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February 03, 2020

The staff are professional and courteous. They took the time to explain questions I had about my Honda Odyssey. My work was completed quickly as well. More

by Mike
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : N/A
Feb 05, 2020 -

Frank Brown Auto and Truck Ranch responded

Mike, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown GMC

February 02, 2020

as usual went for an changed oil.happy with the service.Terry is always kind and friendly.excellent customer service.will definitely come back again. More

by Verfam
Recommend Dealer
Yes
Employees Worked With
Terry
Feb 03, 2020 -

Frank Brown Auto and Truck Ranch responded

Cvergara, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 31, 2020

EXCELLENT SERVICE Took car in for oil change and service was SUPERB (as usual). Also found out that it's time for the 30,000 mile maintenance which I will schedule soo More

by Adrienne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry (Cashier); Dean Loveless
Feb 03, 2020 -

Frank Brown Auto and Truck Ranch responded

Adrienne, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

January 30, 2020

Frank Brown has the best service advisors I have ever dealt with at any GMC dealership.Ronnie Botello has helped me several times and you need to do is tell him the problem and it’s taken care of immedia More

by tom.luttrell
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Feb 03, 2020 -

Frank Brown Auto and Truck Ranch responded

tom.luttrell, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 29, 2020

I experienced great service with Ronnie Botello he is a very nice and helpful guy. He has great hospitality and is very knowledgeable about his work. As long as Ronnie Botello works there I will not go any More

by Daniel
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Jan 30, 2020 -

Frank Brown Auto and Truck Ranch responded

Daniel, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 29, 2020

Service personnel are always helpful and pleasant. I travel 3 hours to come for service and I am always taken care of in an expeditious manner. Very knowledge staff. More

by mdziamski59
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sammy Perez
Jan 30, 2020 -

Frank Brown Auto and Truck Ranch responded

mdziamski59, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 28, 2020

Friendly service. Quick in and out on a PM service. Ronnie always has a good attitude. I bought my truck at this dealership and have always taken it there for the PM service More

by jessecerbantez
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

jessecerbantez, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 28, 2020

Fast Warranty Repair We purchased a 2019 Acadia Denali from Philip Jansen. We noticed both front windows had snow flake defects caused be de laminating layers of glass. Ro More

by LH442
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Botello
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

LH442, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

January 28, 2020

Great service I count on Mr. Loveless and the service team to keep my car in top running order as I travel across Texas regularly. Great job! More

by rocquellehunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Loveless and Terry
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

rocquellehunter, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

January 28, 2020

went in to see if my vehicle was needing an new air filter. I called Frank Brown the day 1/23 and spoke to Terry to ask about my oil change and maybe an air filter. He let me know your hours and to bring it in More

by dominga.arbuckle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : I believe the technicians name was Raul
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

dominga.arbuckle, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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