Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,422 Reviews of Frank Brown Auto and Truck Ranch - Service Center
The staff are professional and courteous. They took the time to explain questions I had about my Honda Odyssey. My work was completed quickly as well. time to explain questions I had about my Honda Odyssey. My work was completed quickly as well. More
as usual went for an changed oil.happy with the service.Terry is always kind and friendly.excellent customer service.will definitely come back again. service.Terry is always kind and friendly.excellent customer service.will definitely come back again. More
EXCELLENT SERVICE Took car in for oil change and service was SUPERB (as usual). Also found out that it's time for the 30,000 mile maintenance which I will schedule soo Took car in for oil change and service was SUPERB (as usual). Also found out that it's time for the 30,000 mile maintenance which I will schedule soon. More
Frank Brown has the best service advisors I have ever dealt with at any GMC dealership.Ronnie Botello has helped me several times and you need to do is tell him the problem and it’s taken care of immedia dealt with at any GMC dealership.Ronnie Botello has helped me several times and you need to do is tell him the problem and it’s taken care of immediately!! More
I experienced great service with Ronnie Botello he is a very nice and helpful guy. He has great hospitality and is very knowledgeable about his work. As long as Ronnie Botello works there I will not go any very nice and helpful guy. He has great hospitality and is very knowledgeable about his work. As long as Ronnie Botello works there I will not go anywhere else. More
Service personnel are always helpful and pleasant. I travel 3 hours to come for service and I am always taken care of in an expeditious manner. Very knowledge staff. travel 3 hours to come for service and I am always taken care of in an expeditious manner. Very knowledge staff. More
Friendly service. Quick in and out on a PM service. Ronnie always has a good attitude. I bought my truck at this dealership and have always taken it there for the PM service Ronnie always has a good attitude. I bought my truck at this dealership and have always taken it there for the PM service More
Fast Warranty Repair We purchased a 2019 Acadia Denali from Philip Jansen. We noticed both front windows had snow flake defects caused be de laminating layers of glass. Ro We purchased a 2019 Acadia Denali from Philip Jansen. We noticed both front windows had snow flake defects caused be de laminating layers of glass. Ronnie Botello ordered new factory windows and 2 weeks later installed them. Looks new again ! More
Great service I count on Mr. Loveless and the service team to keep my car in top running order as I travel across Texas regularly. Great job! I count on Mr. Loveless and the service team to keep my car in top running order as I travel across Texas regularly. Great job! More
went in to see if my vehicle was needing an new air filter. I called Frank Brown the day 1/23 and spoke to Terry to ask about my oil change and maybe an air filter. He let me know your hours and to bring it in I called Frank Brown the day 1/23 and spoke to Terry to ask about my oil change and maybe an air filter. He let me know your hours and to bring it in next day to check the air filter to be sure. when I arrived on friday afternoon 1/24 about 4:30 the technician checked my vehicle and it was in fact due for an oil change. I was very impressed I was in and out before 6pm. I want to keep my GMC Terrain "Selena" in tiptop shape and Frank Brown has taken care of us since we got her in December 2019 after a car wreck I was not at fault at. From Kienan Beasley to your service department, We are very happy with Frank Brown. We may be in the market for a used car in the near future for our teenage ,newly licensed son..YIKES but I will know who to call ! Dominga H. Arbuckle More