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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,478 Reviews
Call Service Center (806) 796-7777

2,478 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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March 20, 2020

Great purchase experience. First time I didn’t feel the need to haggle on price or trade-in value. John Cary was very efficient as I had limited time to complete the transaction. More

by blovejoy0
Recommend Dealer
Yes
Employees Worked With
John Cary
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Mar 21, 2020 -

Frank Brown Auto and Truck Ranch responded

blovejoy0, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 20, 2020

I believe it was Terry who assisted me. Overall good experience. The courtesy driver was amazing and friendly as well. Prompt drop off and pickup. More

by CILLYASCANBE
Recommend Dealer
Yes
Employees Worked With
Terry
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Mar 21, 2020 -

Frank Brown Auto and Truck Ranch responded

CILLYASCANBE, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 19, 2020

I love my CRV but appreciate even more, the outstanding service dept! They always are courteous and knowledgeable and help me keep my car in tip top shape. More

by marylnunn
Recommend Dealer
Yes
Employees Worked With
Terry is always so friendly and helps make the waiting room a great place to be!
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Mar 21, 2020 -

Frank Brown Auto and Truck Ranch responded

marylnunn, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

March 16, 2020

Fast and friendly service. Great sales staff and wide variety of vehicles. There is also great pricing on all vehicles. Looking forward to my next purchase. More

by Jaimesigns
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

Jaimesigns, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 16, 2020

Oil Change LOVE Frank Brown. They always take such good care of me and my vehicle. Quick and excellent service. Appreciate everyone at Frank Brown very much. More

by stacyshivers84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry
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Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

stacyshivers84, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 16, 2020

Very Happy with this Honda dealership. Been their customer since 2014. Their team is honest and sincere. Terry is always helpful to customers! Always feel I am in good hand. More

by deepamahajan38
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

deepamahajan38 , Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 12, 2020

The personnel was friendly as I drove my car in but so were the driver who drove to & from but so was Terry! Thank you. More

by M. Dolores Garcia
Recommend Dealer
Yes
Employees Worked With
Terry and the driver who drove me to & from my house
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Mar 12, 2020 -

Frank Brown Auto and Truck Ranch responded

M. Dolores Garcia , Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 12, 2020

I got greeted in the matter of one minute! I also had a shorter than expected wait time. I will always come back to get my car serviced here. More

by hallie6g
Recommend Dealer
Yes
Employees Worked With
Terry
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Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

hallie6g, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 12, 2020

I took my vehicle to have the oil changed and the recall on it taken care of. The staff was very friendly and professional. They called me to let me know that they were just wait on someone to take care of More

by Doranavarrette
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

Doranavarrette, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

March 12, 2020

The mechanic did a poor job putting the battery back. All the screws and bolts were loose and the battery almost fell out from the bracket. More

by Hoi
Recommend Dealer
No
Employees Worked With
Dan Bryant
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Mar 17, 2020 -

Frank Brown Auto and Truck Ranch responded

Hoi, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared youre comments with our Service Manager and Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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