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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,478 Reviews

2,478 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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April 21, 2020

Sammy was great, he was very courteous and helped me with all I needed. I would definitely be continuing my service with him. Overall excellent experience More

by Ashley242006
Recommend Dealer
Yes
Employees Worked With
Sammy Perez
Apr 22, 2020 -

Frank Brown Auto and Truck Ranch responded

Ashley242006, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

April 18, 2020

Super fast service . Car was serviced in less than 20mins. Employees are also extremely nice and helpful with question ive had about my cars warranty More

by aprilcasali
Recommend Dealer
Yes
Employees Worked With
Terry
Apr 20, 2020 -

Frank Brown Auto and Truck Ranch responded

aprilcasali, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 17, 2020

Easy service fast and courteous. Ronnie Botello is a pleasure to work with. We appreciate the loaner while our car was in the shop being serviced. More

by ramie.quintana
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello 5 stars.
Apr 17, 2020 -

Frank Brown Auto and Truck Ranch responded

ramie.quintana@yahoo.com, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

April 16, 2020

Quick and efficientInformative on issues I really Quick and efficient Informative on issues I really appreciate straight to the point problem solving The only place to go for great Honda service More

by Edramos
Recommend Dealer
Yes
Employees Worked With
Dean L
Apr 17, 2020 -

Frank Brown Auto and Truck Ranch responded

Edramos, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 15, 2020

Thank you for fast, easy, and thorough service. Terry is always friendly and works well with people. He checked on additional information I requested. Very good More

by debbiee505
Recommend Dealer
Yes
Employees Worked With
Terry
Apr 15, 2020 -

Frank Brown Auto and Truck Ranch responded

debbiee505, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 10, 2020

Ronnie is always very helpful and will do everything he can to get you in at a time that beat fits your schedule. Very nice guy More

by Jr Gonzales
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronnie Botello
Apr 14, 2020 -

Frank Brown Auto and Truck Ranch responded

Jr Gonzales, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 09, 2020

Always friendly, always prompt, always dependable! I never have my oil changed, tires installed anywhere else. Why bother, I know I will always get the best, reliable service at Frank Brown! More

by elva_lozano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2020 -

Frank Brown Auto and Truck Ranch responded

elva_lozano, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

April 09, 2020

Super quick oil change as usual! Huge thank you to Dean, Sunny, and Terry for answering all of my questions and making me feel like a VIP. :) More

by ms.michele.campbell@gmail.com
Recommend Dealer
Yes
Apr 14, 2020 -

Frank Brown Auto and Truck Ranch responded

C.M. Campbell, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 06, 2020

Always courteous and helpful. Repaired in a timely manor and gave me several options on repairs that gave my best bang for the buck. Every time I have had a question, even if no repair was done at the time, More

by davidrollins.dr
Recommend Dealer
Yes
Employees Worked With
Dean, Minho. All the service dept.
Apr 07, 2020 -

Frank Brown Auto and Truck Ranch responded

davidrollins.dr, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

April 03, 2020

compicated electronic signal from remotes to car not working Cameron did a perfect job and Ronnie is a great service manager. I I I I I I I I I I I I II I More

by m-kenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2020 -

Frank Brown Auto and Truck Ranch responded

m-kenny, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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