Frank Boucher Mazda of Racine

WOMEN BEWARE! Do NOT buy a car from this dealership! I went to Mazda racine on November 22nd to test drive a Mazda3. After the test drive the sales rep (LT) showed Do NOT buy a car from this dealership! I went to Mazda racine on November 22nd to test drive a Mazda3. After the test drive the sales rep (LT) showed me the price of the car with an added on $4,000 warranty that was completely unnecessary. The Mazda was priced as $26,425 online but when he showed me the price it was over $30,000!!! Talk about preying on a women!!! He never gave me a complete price break down for the car. He then test drove my Kia because I was planning on trading it in. After the test drive he offered me $750 for a 2014 Kia rio. He then proceeded to keep my keys in his pocket for the next 2 hours. I’ve never had a sales rep do this and I know it was a nasty sales tactic. When I told him I was not set on purchasing a car that day and that it cost more than I was willing to pay he brought in his overly persistent manager Scott. Scott made me very uncomfortable and continued to try and push me into buying the car the same day despite me saying several times I was not ready to make a purchase. On our way out the door the manager told me that LT our sales rep would be calling me the next day but the next day the manager called. This is the worst car dealership I’ve ever been to and I’ll never go back and no I did not buy a car. This dealership preys on those that are desperate for a vehicle and they are hoping you don’t know any better. If i could rate them 0 stars I would. More

MIKE WENT ABOVE AND BEYOND FOR ME AND I CANT THANK HIM ENOUGH! You have definitely gained a life long costumer Mike. ENOUGH! You have definitely gained a life long costumer Mike. More

Michael my sales rep was extremely helpful, knowledgeable, amd easy to communicate with. I had a bit of a complicated situation and the Boucher group and Michael were the best! Can't recommend knowledgeable, amd easy to communicate with. I had a bit of a complicated situation and the Boucher group and Michael were the best! Can't recommend more highly. More

Have a Kia telluride …. Scheduled an oil change …. Went to frank Boucher Kia since I have a Kia ! After 20 minute wait they say you’re at wrong dealership go to Boucher Mazd Scheduled an oil change …. Went to frank Boucher Kia since I have a Kia ! After 20 minute wait they say you’re at wrong dealership go to Boucher Mazda ! I don’t have a Mazda go there anyway ! Off I go … get there and wait … talk to service rep gave me my options I choose one and a wash was included ! Asked rep please make sure it gets washed ! No problem she says ….. waiting I ask about the maintenance history on my car and the app …. Rep didn’t know but would find out ….. hour later car is done rep didn’t help me with questions no where to be found …. Pay for service $170 oil change lol …. Rep walks with me to car! Not washed !!! And she didn’t know why??? lol whatever and go to get in car and everything in my glove box is thrown all over front seat … I ask why ? Rep says idk maybe he hit a bump and it all flew out….. lmao come on people …. I know why it’s all out but they didn’t put it back together !!! So now I have too after paying $170 ! No wash no help with maintenance and wrong dealership….. makes me wonder if they even did all the work they said they did …. Never go there for maintenance! Will also file complaint with Kia / Mazda !! More

Managers and financial people were dishonest All the way. I did all the work to get the car We need, it was a lot to get the price, terms and fees to line up. Every attempt you can imagine to get the pric I did all the work to get the car We need, it was a lot to get the price, terms and fees to line up. Every attempt you can imagine to get the price higher by thousands was made by these people. With the four week of shopping and learning We did, helped some but they still have their ways. Love the Mazda, Hate the buying experience. More

Rick Mokry the sales associate did an excellent job helping us find the vehicle we wanted! He was very knowledgeable about the vehicles and was very helpful through the process! helping us find the vehicle we wanted! He was very knowledgeable about the vehicles and was very helpful through the process! More

Drove almost a 100 miles to buy 2 cars and my daughter bought an SUV all in the last few months. Chad Mulholland is a great manager and introduced me to Almer Croox to be my salesman. Both of these guys m bought an SUV all in the last few months. Chad Mulholland is a great manager and introduced me to Almer Croox to be my salesman. Both of these guys made it not only an easy transaction but enjoyable. It was actually fun buying cars from these gentlemen. I'm sure I will be back to purchase cars again. More

Definitely recommend Boucher Mazda in Racine. I went to several dealerships in the area and they were the best. They had more options on the lot for the new car I was interested in – I didn’t hav I went to several dealerships in the area and they were the best. They had more options on the lot for the new car I was interested in – I didn’t have to order what I wanted – than other places. Also the salesman, Almer Croox, was great. He was very nice and didn’t pressure me while I was there. I got a great car from them, a place and process you should absolutely give a try. More

Worst experience ever! Ordered the car from Japan with extra add-ons. The car arrived with none of the add-ons. I have already received the statement for my first car pa Ordered the car from Japan with extra add-ons. The car arrived with none of the add-ons. I have already received the statement for my first car payment, but have not yet received all the add ons that I ordered. I call on a regular basis to see if they have come in, get blown off by their parts department. Sales staff say they will look into it and get back to me. all I hear is crickets. Now when I call to check on the status all I ever get is voicemail, never a live person. Amazing how ALL employees are always unavailable to take calls or look into the issue to attempt to solve the problem. I would not recommend this dealer to anyone. More

Friendly, knowledgeable, and they work to make sure that you leave in a new car with the best deal possible. you leave in a new car with the best deal possible. More