Frank Boucher Kia Volkswagen of Racine - Service Center

I always get great honest service and communication from Annica Abbott. I really appreciate the honesty!! Annica Abbott. I really appreciate the honesty!! More

Great service and was done in a timely manner, service rep informed me of total charge rep informed me of total charge More

Listens to what I have to say and relates it back to the mechanic to look into. mechanic to look into. More

Awesome staff, always prompt service! Anytime we need assistance or service all the service department staff are right there to help. Anytime we need assistance or service all the service department staff are right there to help. More

Pros: The service experience was one of the better one's I've found in the area. Everyone is very kind and seemingly genuine. I really appreciate being greeted by name. Wait times are also very fair. Am I've found in the area. Everyone is very kind and seemingly genuine. I really appreciate being greeted by name. Wait times are also very fair. Amenities offered while waiting are outstanding. Cons: Having been there before and spending a couple thousand dollars over multiple visits for routine maintenance, I was asked if this was my first time servicing the vehicle at this location upon my arrival at my most recent appointment. Sometimes I am greeted by name; sometimes I'm asked if this is my first time. One of the recommendations given was something I recently had done. When I mentioned that service was recently done, I was told it was recommended based on mileage (even though it was just performed at a prior visit within the same recommended mileage window). Sometimes services are recommended without them checking to see if the services are actually needed. It made me wonder if I said yes to the service, would they have looked to see that it was already recently completed and not needed or would they have just done it again? Keep good service records on your vehicles and know what has and hasn't been done. I can vouch for the work done. They do great work here. More

Good job from moment I entered service dept. Did not have to wait and courteous Did not have to wait and courteous More

Great service advisor! Annica squeezed me in a busy day! Kept me informed too! Awesome! Annica squeezed me in a busy day! Kept me informed too! Awesome! More

Very disappointed that the work couldn't be done on my 1st appointment. You knew that I was coming in for break lines and you were not prepared to do the work, so I have to take off work again. If you wan 1st appointment. You knew that I was coming in for break lines and you were not prepared to do the work, so I have to take off work again. If you want to install wiper blades for free I would not be so disappointed. Thank you for asking my opinion of your service. More

Service has been honest and good most of the time; however, not so honest and not so good at least one time. however, not so honest and not so good at least one time. More

I had a long wait time but was very pleased that everything that needed to be done was finished in one visit. Including a carwash! everything that needed to be done was finished in one visit. Including a carwash! More