Frank Boucher Kia Volkswagen of Racine - Service Center

Friendly service department, Clean showroom. Dependable service. I always feel comfortable when I come in forservice Dependable service. I always feel comfortable when I come in forservice More

Very good like the service will come back he was very nice sound like a good place to work nice sound like a good place to work More

Always clean, efficient and quality of work is great. They get the job done the right way the first time. They take a video of the work that is performed. They get the job done the right way the first time. They take a video of the work that is performed. More

Very friendly reception and well taken care of. The waiting room was very clean and had a lot of different choices of drinks. Quick service and loved the video of the tech saying what was going on The waiting room was very clean and had a lot of different choices of drinks. Quick service and loved the video of the tech saying what was going on with the motor compartment. Explaining what he checked on his multi point inspection. Will definitely return for service at this dealership. More

They did as exactly was requested and customer service was awesome I will recommend to friends and family was awesome I will recommend to friends and family More

Very inexperienced staff. I took my Kia there for an oil consumption test because we talked about getting an engine replacement to fix the ongoing issues. They ended up just c I took my Kia there for an oil consumption test because we talked about getting an engine replacement to fix the ongoing issues. They ended up just changing the oil without my consent and told me that there’s nothing they can do because they already changed the oil. After that, they told me to bring it back in 1000 miles for the third time. Their excuse was that they have a lot of new people who have a lot to learn. Unacceptable service and I will never be taking my car there again and not likely to purchase another Kia in my life. More

They do not have loaner cars for ppl coming from a different city. Every pick up I have come home with a new problem. different city. Every pick up I have come home with a new problem. More

Work was performed in a professional way. Repairs were done in the time indicated. Will have to return (not a problem) to have additional work completed because time ran out for the day. Staf Repairs were done in the time indicated. Will have to return (not a problem) to have additional work completed because time ran out for the day. Staff was very friendly and knowledgeable More

Everyone I encountered was courteous and professional. I was kept in constant communication about my vehicle and was notified when it was finished. Car was delivered sparkling clean! I was kept in constant communication about my vehicle and was notified when it was finished. Car was delivered sparkling clean! More

Chris is always professional and makes your car problem his problem. He explains all that’s being done before, during and after services. He greets you with and smile and walks you out with a smile. He wil his problem. He explains all that’s being done before, during and after services. He greets you with and smile and walks you out with a smile. He will always be my go to guy. He professionalism is outstanding! He is a true asset to your company. More