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Frank Boucher Kia Volkswagen of Racine - Service Center

Racine, WI

4.5
463 Reviews

463 Reviews of Frank Boucher Kia Volkswagen of Racine - Service Center

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January 27, 2020

AWESOME I would highly recommend these folks. Great service since day one with sales and service. Always go above and beyond!!! We will be purchasing another More

by BL6869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Mokry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Szupica, Annica Abbott, Hannah Wittke
Jan 28, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

It makes us happy to know that providing our customers with the best customer service and buying experience we can offer is paying off! We look forward to seeing you again in the future!

January 24, 2020

The staff are great! The service is quality! And they answer all my questions. I come here from Milwaukee bc how they treat me here! More

by CRYSTAL MCLEAN
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Jan 24, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Crystal- thank you for sharing this great review!

January 22, 2020

Annica is awesome! Annica was patient, kind, understanding with me waiting for a new transmission. If your salespeople are like Annica, next time I'll buy one there. More

by Pastor Ben
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Jan 22, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you so much for taking the time to leave this review! We hope to see you back at our dealership in the future!

January 17, 2020

Very professional and made sure my needs were met while my truck was being worked on. Upon arrival to pick up my truck they had everything ready for me to come in pay and get to work. More

by TABC25
Recommend Dealer
Yes
Employees Worked With
Annika
Jan 22, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing! We appreciate the 5-stars!

January 15, 2020

Kia is an awesome dealership. Everyone is really friendly and have pretty good customer service. I would definitely recommend kia to my friends and family. More

by CARLYG1208
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Jan 16, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing your kind words about our dealership, Carly! We appreciate your recommendation and hope to see you again!

January 13, 2020

Prompt and flexible; willing to provide extra service When we found out that the work will take longer than expected, they were able to provide me with a loaner car quickly without any hassle. More

by MMATONDA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel S
Jan 14, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

At Boucher, we strive to provide each customer with easy and efficient service!

January 10, 2020

Exceptional Service! I recently went in just to have my Kia Soul washed. I did not have an appointment and was not sure if they could "squeeze" me in, but Annica sure did. More

by LYNNHLOGC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annica
Jan 10, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing, Lynn! Please reach out if there is ever anything else we can assist you with!

January 10, 2020

I took my optima For a recall and an oil change. I came home and the next day I have oil on my garage floor More

by WILLKOMM52
Recommend Dealer
No
Employees Worked With
Unsure
Jan 14, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

We are very disappointed to hear about the situation you have described. Please reach out to our Service Manager, Chris Miller, at 262-886-2886 so we can resolve this issue.

January 10, 2020

Always Helpful Chris and his team are always helpful and knowledgeable. I would call them out by name but there are too many of them. Well done. More

by PAUL AVERY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan, Hannah, Annica, various techs.
Jan 10, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

We appreciate this review, Paul! Thank you!

January 03, 2020

Quick and Easy! I bought my Kia a year and a half ago. Only put on 7,000 miles and haven't had any service except oil changes. So far the appointment was very easy More

by JUDZ47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarah Turner
Jan 03, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

We are glad you have had success with both our Sales and Service Departments!

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