Frank Boucher Kia Volkswagen of Racine - Service Center

Ties and A;ignment The service was Excellent! The staff was very friendly and accommodating. They did a great job on the work that was done and the truck rides soooo muc The service was Excellent! The staff was very friendly and accommodating. They did a great job on the work that was done and the truck rides soooo much better! Thanks!! More

Great Service Department The service department is very friendly and professional. They don't oversell services, and they explain what is necessary and which items can wait. The service department is very friendly and professional. They don't oversell services, and they explain what is necessary and which items can wait. This is my second Boucher dealership that I have dealt with, and both have been very good about avoiding the overselling. I think that type of quality service level starts at the top of the organization. More

I didn’t have an appointment for an oil change. They were able to accommodate me without question. Very professional. Treated me like family. Great all around. able to accommodate me without question. Very professional. Treated me like family. Great all around. More

Outstanding service Chris and Annika are fantastic! Timely considerate and on top of all issues. Made the experience great! Will continue all as loyal customer. Timely considerate and on top of all issues. Made the experience great! Will continue all as loyal customer. More

Professional. Friendly. Efficient. The Kia Service Department at Frank Boucher in Racine provided quick service and their estimate was accurate. The environment was friendly, profession The Kia Service Department at Frank Boucher in Racine provided quick service and their estimate was accurate. The environment was friendly, professional, and efficient. They offered the following amenities while I waited: WiFi, comfortable seating, coffee, tea, fruit, kringle, and cookies. They also offered a free shuttle service if I wanted to wait off the premises. Although I didn't use it at this visit, they have a nice outdoor playground for my kids when I have had to bring them with me. I highly recommend! More

The service department is super friendly and always does a fast and accurate job! I drive from Milwaukee just to come here. They never let me down! a fast and accurate job! I drive from Milwaukee just to come here. They never let me down! More

Fantastic experience due to a great team. My sales lady was patient and she worked with me for a couple of months before I actually got my new car. Kody in financing was informative and helped me immensely was patient and she worked with me for a couple of months before I actually got my new car. Kody in financing was informative and helped me immensely in adding more warranties and explaining it all to me. The times I talked or texted with the managers was very good also. More

Recall Repair The folks at the service desk did a great job handling my repair. Annica and Hannah were friendly and took my car for service right away. The folks at the service desk did a great job handling my repair. Annica and Hannah were friendly and took my car for service right away. More

Annual Service Hannah was able to get my car in in a timely manner to get my required service on my new car. She went over everything that was going to be done, incl Hannah was able to get my car in in a timely manner to get my required service on my new car. She went over everything that was going to be done, including a couple of recalls I didn't know about. She knowledgeable and really is a pleasure to do business with. More

Annica was absolutely amazing. We had two horrible experiences at other Kia dealerships. Annica listened to our issues, and felt they could help. Problem fixed! experiences at other Kia dealerships. Annica listened to our issues, and felt they could help. Problem fixed! More