Frank Boucher Kia Volkswagen of Racine - Service Center

Great Customer Service, poor quality of work It's unfortunate since the Customer Service takes care of you however the two times I have used their service department I was disappointed in the wor It's unfortunate since the Customer Service takes care of you however the two times I have used their service department I was disappointed in the work. The biggest issue was when we brought in our 2017 Kia Sedona for some recall work. Days after the work I realized that the technicians had not strapped our child car seats back in. Fortunately, we did not drive with them in the car, however, it could have been very dangerous if we had. The techs just put the seats right back where they were but did not strap them in. They didn't tell us either, which is the worst part. If they would have told us, that they weren't able to secure the seats that would have been fine, but not a word about it. The next time was a much smaller issue but still disappointing, we had recall service done on our 2012 Kia Sedona and we requested an oil change be done while the car was there. They said no problem. The shuttle driver picked me up, which by the way the shuttle service are driver were awesome, he gets 5 stars!, anyway, I returned to the dealership and had to wait another 20 minutes for the car and then I found out that they had not done the oil change that was requested. More

Perhaps the best experience I’ve had at a dealership. Friendly, welcoming and accommodating service. From the ease of scheduling to the prompt completion of my service request, the entire experience far Friendly, welcoming and accommodating service. From the ease of scheduling to the prompt completion of my service request, the entire experience far exceeded my expectations. The staff was knowledgeable and kept me informed on the progress on my vehicle. I look forward to working with this team again and will continue to recommend this dealership to others. More

I was very pleased with how fast they were. I was also very happy with having our first oil change complimentary. I was pleased to find out that oil changes are not that expensive at Boucher. I will defin very happy with having our first oil change complimentary. I was pleased to find out that oil changes are not that expensive at Boucher. I will definitely be going back for service as long as you are all competitive. More

Friendly, competent service My most recent experience at Frank Boucher Kia of Racine was very positive. I was greeted promptly and respectfully. The work was done VERY well and My most recent experience at Frank Boucher Kia of Racine was very positive. I was greeted promptly and respectfully. The work was done VERY well and with no delay. And I was most impressed with the cleanliness of the facility--both service area and waiting area. This was worth the 60 miles I drove to have my Kia serviced there. More

very experianced people Everyone at the dealership are very friendly and took care of anything that I needed. and all the repairs to my car were done right the first time. Everyone at the dealership are very friendly and took care of anything that I needed. and all the repairs to my car were done right the first time. More

What a Team!! Worked together like a family taking care of there own! I was kept informed and updated.I was picked up and driven to get a nice loner car. My car was fixed and cleaned then returned to me in of there own! I was kept informed and updated.I was picked up and driven to get a nice loner car. My car was fixed and cleaned then returned to me in a timely manor. Thank you! Josephine Wilcox More

Great place to keep up the maintenance of my car. Keep you informed on what's going on and what they found wrong with the car. you informed on what's going on and what they found wrong with the car. More

They were very friendly and understanding. They weren't pushy or rude. They where patient with us and didn't mind a 10 month old crawling around too. pushy or rude. They where patient with us and didn't mind a 10 month old crawling around too. More

I wanted to do a 3 only because of the missing pieces and scratch from the tire replacements. Daniel was phenomenal upon arrival like always and got me a great price for 4 new tires as well as an accurate ex scratch from the tire replacements. Daniel was phenomenal upon arrival like always and got me a great price for 4 new tires as well as an accurate explanation as to why I had to get 4 new tires, not just 2! After I got home Wednesday night, I looked at my new tires. There's a scratch/gouge in one of my rims that wasn't there prior to my appointment. I wash my car and would have definitely noticed this. I also didn't get my valve cap covers back and there were only 3, not 4 of the cheap black caps. I will continue to come for service but not real happy on this round. By the way, Daniel needs Picture. More