Frank Boucher Kia Volkswagen of Racine - Service Center

Always friendly and accommodating. Staff is always professional and prompt to greet you and are genuinely concerned about your needs. Vehicle is returned cleaner than brought in and services completed professional and prompt to greet you and are genuinely concerned about your needs. Vehicle is returned cleaner than brought in and services completed before promised. A truly pleasant experience. More

Paid for new tires and alignment. Car pulls strongly to right immediately after this "alignment". Said my front brakes were ok, but they make a grindy noise when used. right immediately after this "alignment". Said my front brakes were ok, but they make a grindy noise when used. More

I wasn't too happy that I almost had to leave my car for the weekend because of waiting for one part from Kenosha. The loaner car was a nice offer. the weekend because of waiting for one part from Kenosha. The loaner car was a nice offer. More

Service was great! They diagnosed and fixed a warranty issue in an hour and a half. and they washed the car too! Very happy with people I came into contact with, as wel They diagnosed and fixed a warranty issue in an hour and a half. and they washed the car too! Very happy with people I came into contact with, as well as a clean comfortable waiting area. More

Engine blown, but resolution exceeded Sadly my 20212 Optima was one of the engines to get taken out by the engine recall. Fortunately the Boucher Kia team had me back and running in 5 days Sadly my 20212 Optima was one of the engines to get taken out by the engine recall. Fortunately the Boucher Kia team had me back and running in 5 days. Provided a very nice loaner for the inconvenience. Throughly pleased with Chris Miller and his team in the service department. More

Oil change and wash - very nice lady and was very helpful. She was keeping the shop moving very well during my visit! Clean area as well helpful. She was keeping the shop moving very well during my visit! Clean area as well More

Excellent Got in right away with no problems. While waiting for my vehicle, I sat in the showroom which was very pleasant. Got my car back in a reasonable am Got in right away with no problems. While waiting for my vehicle, I sat in the showroom which was very pleasant. Got my car back in a reasonable amount of time! More

Professional and excellent service department. Been a customer for about 20 years. Excellent service keeps me coming back. Definitely recommend to others when people compliment my Kia Sorento or those wh customer for about 20 years. Excellent service keeps me coming back. Definitely recommend to others when people compliment my Kia Sorento or those whom are shopping for a new vehicle. More

Excellent service. Great communication. We’re very happy with the service we received and will be sharing this with our friends and family. Thanks! A+ with the service we received and will be sharing this with our friends and family. Thanks! A+ More

It would have been 5 star, but your remote battery was almost 2x as much as Kia dealer in Kenosha where we took our spare key almost 2x as much as Kia dealer in Kenosha where we took our spare key More