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Frank Boucher Kia Volkswagen of Racine - Service Center

Racine, WI

4.5
463 Reviews

463 Reviews of Frank Boucher Kia Volkswagen of Racine - Service Center

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October 30, 2020

Hello, Chris and the team are super friendly and helpful whenever I need service work. We really appreciate that - thank you for all your help!! More

by JEANKOGUTKIEWICZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Todd Bishop
Nov 04, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the positive review, Jean!

October 24, 2020

My family has been doing business with this dealership so I expected great service. The sale person was great. Until I got to do the billing his attitude was bad about question I had and I was about to wal More

by SGUAJARDO30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody O'Haver
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for giving us the opportunity to speak with you further about the situation you are describing. If there is anything else we can do for you, please don't hesitate to reach out to us!

October 21, 2020

Did a great job on my car's engine replacement. It only took 2 and half days to fix, Im happy with the results. Thanks you Kia! More

by OMEJIA62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Bishop, Annica Abbott
Oct 27, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

We are glad you were satisfied with your service!

October 19, 2020

The waiting room was very clean and had a really good complementary coffee! The service was done a lot faster than I expected so I had a very short wait time. More

by DENISE.BARRETT.1961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I do not remember the name of the young man who took care of me but he was very nice!
Oct 27, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Denise - we are glad you had a clean and comfortable visit with us!

October 15, 2020

I service all three of my vehicles at this dealership because of the exceptional customer care that both my husband and I receive. Yesterday, I had my Kia Soul serviced (oil & filter change) and it was p More

by LYNNHLOGC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Oct 27, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for the 5-star review, Lynn!

October 15, 2020

Sometimes the cost to do business with a dealership needs to be more friendly. I do like to deal with Annica...she deals with the customer fairly and always is up front on what's happening. More

by FAMOUSSEAMAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Szupica, Annica Abbott
Oct 27, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing. Please reach out to our Service Manager, Chris Miller, at 262-886-2886 to discuss your negative experiences further.

October 13, 2020

Friendly and helpful staff. I am a man of few words. Everyone was helpful and friendly. We were pleased with the outcome of the job. More

by KPETERSON6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Annica Abbott
Oct 27, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your review! We are glad you had a positive experience with our Service Department.

October 13, 2020

Always happy with the service I receive, Annica is always the greatest. I drop off the vehicle and move to the lobby for coffee and WIFI. The wait is never to long. More

by BUFFNICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annica Abbott
Oct 27, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing, Nick!

October 12, 2020

I enjoyed quick and efficient service. Chris answered all the questions that I asked of him and took care of my car for me. My wait time wasn’t very long and I was able to enjoy a free soda in the waiting ro More

by JPSMITH1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Oct 27, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

We are glad you enjoyed your short wait while your vehicle was being serviced!

October 12, 2020

They got me in on time. The work was finished in a appropriate amount of time. Everyone was pleasant. I have never had a problem bring my vehicle here. More

by C44HMUSKY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Miller
Oct 27, 2020 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for sharing!

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